Job Description – Customer Support Officer (CSO)
Company: Eitonics Technologies Private Limited
Location: NIET TBI, Greater Noida
Position: Customer Support Officer (CSO)
Employment Type: Full-Time
About the Role
Eitonics Technologies is looking for a Customer Support Officer who will be responsible for handling customer queries, coordinating with internal teams, following up with leads and customers, and ensuring a smooth customer experience across the company's various projects.
The ideal candidate should be confident, polite, well-spoken, organized and comfortable communicating with customers over phone, WhatsApp and email.
Key Responsibilities
- Handle incoming customer calls, WhatsApp messages and enquiries.
- Understand customer requirements and provide appropriate information.
- Follow up with prospective customers and existing customers.
- Coordinate with internal teams to resolve customer queries and issues.
- Maintain proper records of customer interactions and follow-ups.
- Ensure timely response to customer enquiries.
- Coordinate appointments, demos, trials, bookings or other customer requirements as applicable.
- Track leads and ensure no genuine enquiry is missed.
- Escalate complex customer issues to the appropriate team or management.
- Maintain a professional and positive relationship with customers.
- Collect customer feedback and communicate important feedback to management.
- Assist the sales and business-development team with customer coordination.
- Prepare basic daily/weekly reports of calls, leads, follow-ups and resolutions.
- Support customer onboarding and post-sale communication.
- Handle multiple projects and customer requirements as assigned by management.
Required Skills
- Excellent verbal and written communication skills.
- Good Hindi and English communication.
- Confident and professional phone etiquette.
- Basic computer knowledge.
- Comfortable using WhatsApp, email, Google Sheets/Excel and CRM tools.
- Good follow-up and coordination skills.
- Ability to handle multiple customers and tasks.
- Problem-solving attitude.
- Patient, polite and customer-friendly personality.
- Ability to work independently in a startup environment.
Experience
0–3 years of experience in customer support, telecalling, customer relationship management, sales coordination, front office or similar roles.
Freshers with excellent communication skills may also apply.
Preferred Candidate
- Male/Female candidates can apply.
- Good communication and interpersonal skills.
- Positive and energetic attitude.
- Comfortable making regular follow-up calls.
- Willing to take ownership of customer issues until resolution.
- Startup experience will be an advantage.
Performance Metrics
Performance will be evaluated based on:
- Customer response time
- Follow-up completion
- Customer satisfaction
- Lead/customer conversion support
- Issue-resolution efficiency
- Accuracy of customer records
- Overall customer retention and experience
Compensation
Salary: ₹18,000–₹20,000 per month
Additional incentives: Up to ₹30,000/month based on performance
Work Location
NIET TBI, Greater Noida
How to Apply
Interested candidates can share their CV with Eitonics Technologies.
Pay: ₹18,000.00 - ₹20,000.00 per month
Work Location: In person
