Core Responsibilities Guest Experience & Engagement: Welcome visiting families, explain gaming card/token systems, guide children and parents through attractions, and maintain an energetic, family-friendly atmosphere. Membership & Sales Promotion: Promote loyalty programs, membership subscriptions, top-up offers, seasonal deals, and package upgrades at the reception or help desk. Party & Event Management: Handle inquiries, take bookings, and coordinate logistics for birthday parties, school field trips, and corporate family days. Conflict Resolution & Support: Address customer complaints promptly (e.g., ticket redemption errors, malfunctioning machines, billing disputes) and issue appropriate compensations or game credits. Feedback Collection: Gather customer feedback and NPS (Net Promoter Score) ratings to identify operational improvements for center management. Safety & Floor Coordination: Coordinate with floor attendants and technicians to ensure arcade zones, soft play areas, and ride sections are safe, operational, and clean.
Pay: ₹13,000.00 - ₹15,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
