Company: CoTrav (BAI Infosolutions Private Limited)
Location: Gurgaon (On-site)
Employment Type: Full-time
Experience Required: Fresher
Industry: Corporate Travel & Mobility Solutions
About the Role
CoTrav is looking for a proactive and detail-oriented Travel Operations Executive to support and manage end-to-end travel arrangements for corporate clients. The role involves coordinating travel bookings, managing vendor relationships, ensuring seamless service delivery, and contributing to the overall efficiency of travel operations.
Key Responsibilities:
Travel Coordination & Ticketing
- Manage domestic and international flight bookings through travel platforms and reservation systems.
- Coordinate with airline partners to secure competitive fares and resolve booking-related concerns.
- Handle modifications, cancellations, refunds, and reissuance of travel tickets.
- Monitor travel costs and identify cost-effective travel options for clients.
Hotel & Accommodation Management
- Arrange hotel bookings based on client requirements and travel policies.
- Develop and maintain relationships with hotel partners and accommodation providers.
- Negotiate favorable rates and service agreements.
- Maintain accurate records of preferred hotels and vendor information.
Operational Support
- Ensure smooth execution of day-to-day travel requests and operational activities.
- Coordinate with internal teams and external vendors to deliver timely travel solutions.
- Assist in managing travel-related documentation, billing, and service records.
- Monitor service quality and implement process improvements where required.
- Support client servicing activities and maintain high standards of customer satisfaction.
Vendor & Client Management
- Build and maintain strong relationships with travel suppliers and service partners.
- Collaborate with vendors to ensure timely fulfillment of travel requirements.
- Provide prompt support for operational issues and client escalations.
- Contribute to long-term client retention through efficient service delivery.
Desired Qualifications & Skills
- Bachelor's degree in Travel & Tourism, Hospitality, Business Administration, or a related discipline.
- Prior experience in travel operations, travel coordination, or corporate travel services is preferred.
- Strong communication and interpersonal skills.
- Good negotiation and stakeholder management abilities.
- Ability to manage multiple tasks and work in a fast-paced environment.
- Proficiency in Microsoft Excel and other business productivity tools.
- Problem-solving mindset with strong attention to detail.
Why Join Us?
- Opportunity to work in a growing corporate travel organization.
- Collaborative and dynamic work environment.
- Exposure to diverse travel operations and client management functions.
- Career growth and learning opportunities within the travel industry.
Pay: ₹14,000.00 - ₹20,000.00 per month
Benefits:
- Flexible schedule
- Provident Fund
Work Location: In person
