Position: Customer Service Associate (CSA)
Department: Customer Service / Operations
Location: Greater Noida, Uttar Pradesh
Experience: 0–2 Years
Employment Type: Full-Time
Job Summary
We are looking for a customer-focused and responsible Customer Service Associate (CSA) to handle customer queries, provide timely support, and ensure a smooth customer experience.
The candidate will be responsible for communicating with customers, understanding their requirements, resolving issues, coordinating with internal teams, and maintaining accurate customer-related records in the company's system.
Key Responsibilities
- Handle customer queries through phone calls, email, WhatsApp, and other communication channels.
- Understand customer requirements and provide accurate information and solutions.
- Respond to customer complaints and concerns in a professional manner.
- Coordinate with Sales, Accounts, Operations, Dispatch, and other departments to resolve customer issues.
- Follow up on customer requests, orders, deliveries, payments, and other service-related matters.
- Maintain proper records of customer conversations, requests, complaints, and resolutions.
- Update customer information and service-related activities in the company's ERP/system.
- Monitor pending customer requests and ensure timely closure.
- Escalate complex or unresolved issues to the appropriate department or senior team member.
- Follow up with internal teams to ensure customer commitments are completed on time.
- Maintain a professional and positive relationship with customers.
- Prepare basic customer service reports when required.
- Ensure customer satisfaction through timely and effective communication.
Required Skills
- Excellent verbal and written communication skills.
- Good customer handling and problem-solving skills.
- Ability to communicate professionally with customers.
- Good follow-up and coordination skills.
- Basic knowledge of MS Excel and computer applications.
- Ability to work with ERP/software systems.
- Good typing and data-entry skills.
- Ability to handle multiple customer requests.
- Strong attention to detail.
- Ability to work under pressure and meet deadlines.
Qualifications
- Graduate in any discipline.
- 0–2 years of experience in Customer Service, Customer Support, Telecalling, Operations, or a similar role.
- Freshers with good communication skills may also be considered.
Preferred Candidate
The ideal candidate should be customer-focused, polite, proactive, patient, and good at follow-ups. The candidate should be comfortable communicating with customers and coordinating with different internal departments to ensure issues are resolved quickly.
Candidates who can communicate effectively in Hindi and English will be preferred.
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
- Food provided
- Health insurance
- Provident Fund
Work Location: In person
