Customer Success Associate

Cunomial
Delhi

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Job details

Full-time

Qualifications

Microsoft Powerpoint
Microsoft Excel
English
Analysis skills
Bachelor's degree
Cloud development
Communication skills

Full job description

Location

Delhi, Mumbai, Chennai

Employment type

Full-time

Profession

Customer Success

Opportunity

We are looking for enthusiastic and customer-focused Customer Success Associates to join our growing team. This is a full-time role where you will work closely with incubators, accelerators, universities, corporates, government organisations, and startup ecosystem stakeholders using Accubate, Cunomial's flagship platform. Successful candidates will undergo an initial training program in Hyderabad for the first few weeks before being deployed to their respective client locations in Delhi, Mumbai, or Chennai.

Key Responsibilities

Serve as the primary point of contact for assigned customers and ensure successful platform adoption
Conduct onboarding sessions, user training, and platform demonstrations for customers and stakeholders
Provide day-to-day support to users and assist them in navigating platform features and workflows
Monitor customer engagement, usage metrics, and identify opportunities to improve adoption
Coordinate with product, engineering, and implementation teams to resolve customer issues and requests
Document customer feedback, feature requests, and enhancement suggestions
Assist customers with program management activities, reporting requirements, and operational workflows on the platform
Prepare customer success reports, usage summaries, and periodic review presentations
Build strong relationships with customer stakeholders and ensure a high level of customer satisfaction
Represent Cunomial professionally while working from client locations and interacting with ecosystem partners

Required Skills

Customer Success & Relationship Management — Customer Engagement · Stakeholder Management · User Training · Account Support

Software & Productivity Tools — SaaS Platforms · Microsoft Excel · PowerPoint · CRM Tools · Documentation

️ Communication & Coordination — Presentation Skills · Problem Solving · Client Communication · Cross-functional Collaboration

Qualifications

A bachelor's degree in any discipline from a recognised institution
0–3 years of experience in customer success, client servicing, operations, program management, business support, or related roles
Fresh graduates with strong communication and interpersonal skills are encouraged to apply
Excellent verbal and written communication skills in English
Strong analytical, organisational, and problem-solving abilities
Willingness to travel and work from customer locations as required
Comfortable using software platforms, productivity tools, and digital collaboration systems

Culture & Communication

Strives to build a highly inclusive company work culture
Promotes & opens communication channels to encourage dialogue across teams
Facilitates quick decision-making and consensus gathering
Fosters a culture of continuous learning and professional development

About Cunomial Technologies

Cunomial Technologies Private Limited is a fast-growing technology company building next-generation AI-powered products at scale. Our engineering team in Hyderabad works at the intersection of cloud-native development, intelligent automation, and agentic AI — shipping features that directly impact users every day.

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