- Deliver exceptional, personalized, and memorable luxury service throughout the guest journey, from pre-arrival to post-departure.
- Review VIP arrivals, guest preferences, special occasions, and coordinate flawless suite preparation with all departments.
- Welcome guests warmly, conduct seamless check-in, provide a suite orientation, and introduce the property's heritage and unique experiences.
- Anticipate guest needs, respond promptly to requests, and resolve complaints professionally to ensure complete guest satisfaction.
- Coordinate with Housekeeping, Food & Beverage, Engineering, Concierge, Security, Spa, and other departments for seamless operations.
- Arrange transportation, dining reservations, sightseeing, cultural experiences, celebrations, airport transfers, and personalized itineraries.
- Maintain impeccable suite standards by ensuring cleanliness, functionality, luxury amenities, and attention to every detail before and during the stay.
- Build strong guest relationships, maintain confidentiality, update guest preferences in the PMS/CRM, and encourage repeat visits through personalized service.
- Promote hotel facilities and experiences through ethical upselling, maximize revenue opportunities, and support the achievement of guest satisfaction and business targets.
- Uphold the highest standards of grooming, communication, etiquette, professionalism, cultural awareness, and brand values while creating unforgettable luxury heritage experiences.
Pay: From ₹15,000.00 per month
Work Location: In person
