Job Summary:
We are looking for a dynamic Voice Process Associate to handle outbound/inbound calls for US clients. The role involves interacting with customers, resolving queries, and ensuring a high level of customer satisfaction.
Key Responsibilities:
- Handle inbound and outbound calls with US customers
- Provide accurate information and resolve customer queries
- Maintain professional communication and customer service standards
- Update customer details in CRM systems
- Meet daily/weekly performance and quality targets
- Follow company guidelines and compliance policies
Required Skills:
- Excellent English communication (verbal & listening)
- Basic computer knowledge and typing skills
- Ability to work in night shifts (US process)
- Good problem-solving and interpersonal skills
- Prior BPO/voice process experience is an added advantage
Qualification:
- Any Graduate / Diploma
- Freshers can also apply
Salary:
Best in industry + Incentives
Job Types: Full-time, Permanent
Pay: ₹191,085.36 - ₹679,205.14 per year
Benefits:
- Commuter assistance
- Food provided
- Health insurance
- Provident Fund
Work Location: In person
