Job Description: Customer Care Executive – PhygicartAbout PhygicartPhygicart is an innovative direct-selling e-commerce platform blending digital convenience with physical distributor networks. We are dedicated to providing seamless customer support, transparent operations, and superior service across our growing product lines.
Job OverviewWe are seeking a detail-oriented, highly organized, and communicative Customer Care Executive to join our customer support team. In this role, you will act as the primary point of contact for handling customer inquiries, managing order-related data, resolving complaints, and maintaining operational records.
Key ResponsibilitiesCustomer Support & Communication
- Handle incoming customer inquiries, orders, product questions, and service issues via phone, email, and live chat.
- Provide accurate and timely information regarding order status, returns, refunds, and distributor queries.
- Address customer complaints professionally, offering effective solutions while ensuring brand satisfaction.
Data Management & Excel Operations
- Maintain daily customer support logs, tracker sheets, and issue resolution reports.
- Process, organize, and analyze customer order data using advanced MS Excel capabilities (Data Filtering, VLOOKUP/XLOOKUP, Pivot Tables, and report summaries).
- Audit customer service records and coordinate with logistics and warehouse teams for delivery status updates.
Coordination & Escalation
- Escalate critical software, delivery, or product quality issues to appropriate internal teams and ensure follow-up.
- Collaborate with logistics partners to resolve shipping delays and tracking discrepancies.
Requirements & Qualifications
- Education: Bachelor’s degree in any discipline or equivalent practical experience.
- Language Proficiency in English: Excellent verbal and written communication skills are mandatory.
- Multilingual Skills: Proficiency in regional languages other than Malayalam like Hindi, Tamil, or Kannada is a strong plus but not mandatory at all.
- Technical Expertise: Advanced proficiency in MS Excel is required.
- Experience: 0–3 years of experience in Customer Service, Call Center operations, or E-commerce support. Fresh graduates with strong Excel and communication skills are welcome to apply.
- Gender Preference: No gender preference. Equal opportunity for all qualified candidates.
- Location Preference: Local candidates preferred (ability to commute easily to the office/work location).
Key Competencies & Skills
- Strong interpersonal and active listening skills.
- Problem-solving mindset with patience and empathy.
- Excellent organizational skills and attention to detail when handling data.
- Ability to multitask in a fast-paced e-commerce environment.
Pay: ₹12,000.00 - ₹18,000.00 per month
Work Location: In person
