About the Role
We are looking for a Customer Service Representative to manage customer inquiries, resolve issues, and ensure a positive customer experience. The ideal candidate should possess excellent communication skills, a customer-focused attitude, and the ability to handle multiple tasks efficiently.
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, and social media.
- Resolve customer complaints and provide appropriate solutions.
- Maintain accurate records of customer interactions.
- Escalate complex issues to the relevant departments when required.
- Follow up with customers to ensure issue resolution and satisfaction.
- Provide product and service information to customers.
- Meet individual and team performance targets.
- Maintain a high level of professionalism and customer service standards.
Required Skills
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Active listening and customer-centric approach.
- Basic computer proficiency (MS Office, CRM software).
- Ability to multitask and work in a fast-paced environment.
- Strong organizational and time-management skills.
Qualifications
- Bachelor's degree in any discipline (preferred).
- Freshers and experienced candidates are welcome to apply.
- Prior experience in customer support, call center, or client servicing is an advantage.
What We Offer
- Competitive salary package.
- Performance-based incentives.
- Training and career growth opportunities.
- Supportive and collaborative work environment.
Job Type: Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
