Job Title
Business Analyst – Payment Switch Integration (UPI, Debit Cards & Wallets)
Department
Product / Technology / Payments
Reporting To
Product Manager / Program Manager / Business Head
Job Purpose
The Business Analyst will support payment switch integration initiatives across UPI, debit card, and
wallet payment channels. The role is responsible for gathering business requirements, preparing
functional specifications, coordinating with cross-functional teams, and supporting end-to-end
implementation, testing, and production readiness. Payment roles of this type typically involve
requirement translation, integration coordination, SIT/UAT support, and operational follow-up across banking and fintech teams.
Key Responsibilities
- Gather, analyze, and document business requirements for payment switch integration projects.
- Prepare BRD, FRD, user stories, process flows, business rules, and acceptance criteria.
- Work closely with product, technology, QA, operations, and vendor teams to deliver integrations on time.
- Support SIT, UAT, regression testing, defect tracking, and release coordination.
- Validate payment transaction flows, reversals, failure scenarios, reconciliation, and exception handling.
- Coordinate with stakeholders for issue resolution, prioritization, and sign-off.
- Assist in production rollout planning, post-go-live support, and change management.
- Maintain project trackers, documentation, meeting notes, and stakeholder communication.
- Ensure business requirements are aligned with operational, scheme, and compliance expectations.
- Support continuous improvement by identifying process gaps and enhancement opportunities.
Required Qualifications
- Bachelor’s degree in Business, Commerce, Technology, or a related field.
- 2 - 5 years of experience as a Business Analyst in payments, banking, fintech, or digital banking.
- Strong understanding of payment switch integration and transaction lifecycle.
- Familiarity with UPI, debit card, and wallet processing flows.
- Working knowledge of testing cycles, defect management, and release processes.
- Strong documentation, analytical, and stakeholder management skills.
- Good command of MS Excel, PowerPoint, JIRA, Confluence, and Visio or similar tools.
- Strong verbal and written communication skills.
Preferred Qualifications
- Experience with card/payment switch platforms, acquiring systems, or payment gateway integrations.
- Exposure to ISO 8583, API-based integrations, and transaction reconciliation.
- Familiarity with Indian payment ecosystem and regulatory environment.
- Experience working with cross-functional teams in agile or waterfall delivery models.
- Exposure to fraud, chargeback, settlement, or dispute workflows.
Key Competencies
- Analytical thinking.
- Requirement gathering and business process mapping.
- Problem solving and issue escalation.
- Clear written communication.
- Cross-functional coordination.
- Attention to detail.
- Ownership and accountability.
If Interested, share your CV on [email protected]
Job Types: Full-time, Permanent
Pay: ₹500,000.00 - ₹1,200,000.00 per year
Benefits:
- Food provided
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
