Workshop Manager – Maruti Suzuki Job Profile
A Workshop Manager at a Maruti Suzuki dealership is responsible for managing the overall service workshop operations, ensuring vehicle quality, customer satisfaction, technician productivity, and workshop profitability.
Key Responsibilities
- Manage day-to-day operations of the Maruti Suzuki service workshop.
- Supervise Service Advisors, Technicians, Team Leaders, and workshop staff.
- Ensure vehicles are serviced and repaired according to Maruti Suzuki standards and SOPs.
- Monitor job card opening, job allocation, repair progress, quality checks, and vehicle delivery.
- Achieve workshop targets for:
- Labour revenue
- Parts sales
- Customer-pay jobs
- Productivity and efficiency
- Vehicle retention
- Customer satisfaction (CSI)
- Monitor TAT (Turnaround Time) and ensure timely vehicle delivery.
- Handle customer complaints and escalations and ensure proper resolution.
- Coordinate with Parts, Warranty, Bodyshop, Insurance, and Sales departments.
- Monitor technician productivity, efficiency, attendance, and performance.
- Conduct regular quality inspections and final vehicle checks.
- Control workshop expenses, overtime, consumables, and warranty/rework costs.
- Ensure proper use and maintenance of special tools and workshop equipment.
- Implement 5S, safety, cleanliness, and environmental standards.
- Analyze workshop MIS/KPI reports and take corrective action.
- Conduct staff training and motivate the team to achieve targets.
- Maintain compliance with Maruti Suzuki dealer processes, audits, and quality requirements.
Important KPIs
A Workshop Manager is commonly evaluated on:
- CSI – Customer Satisfaction Index
- Workshop productivity
- Technician efficiency
- Labour and parts revenue
- Vehicle throughput
- TAT
- Repeat/complaint repairs
- Customer retention
- Workshop profitability
- Quality and audit performance
Experience/Skills
Usually, the role requires:
- Automobile/Mechanical qualification or relevant workshop experience.
- Experience in automobile service/workshop operations.
- Strong knowledge of vehicle servicing and diagnostics.
- Team leadership and staff-management skills.
- Customer-handling and complaint-resolution ability.
- Knowledge of workshop MIS and KPI analysis.
- Good communication and decision-making skills.
Address-CM Auto sales sales, B-64 Phase 7 Ground floor Industrial Area Sector 73 Sahibzada Ajit Singh Nagar, Punjab 160055
Carry CV with 2 Passport Size photos.
Interview time 11:00 am onwards
Pay: ₹35,000.00 - ₹45,000.00 per month
Benefits:
Work Location: In person
