Job DescriptionPosition: Center Manager
Location: Dehradun, Uttarakhand
Department: Operations
Reports To: Director – Operations / Management
Contact: Abhijeet Srivastav (HR Head)
Contact Number: 9319081148
About the Company
Molecular Diagnostics And Therapy LLP is a leading diagnostic healthcare organization specializing in Molecular Diagnostics, Pathology, Radiology, Nuclear Medicine, PET-CT, MRI, CT Scan, Ultrasound, Digital X-Ray, and Radionuclide Therapies. We are committed to delivering accurate diagnostics with exceptional patient care through operational excellence and quality standards.
Job Summary
The Center Manager will be responsible for the overall management and profitability of the Dehradun diagnostic center. The role requires ensuring smooth day-to-day operations, delivering exceptional patient experience, achieving business targets, managing staff, maintaining quality standards, and ensuring statutory and NABH/NABL compliance. The position also focuses on business development, doctor engagement, and operational efficiency.
Key Responsibilities1. Operations Management
- Ensure smooth functioning of all departments including Reception, Radiology, Pathology, Sample Collection, Billing, and Customer Service.
- Monitor daily patient flow and reduce waiting time.
- Ensure timely report generation and delivery.
- Maintain operational SOPs across all departments.
- Ensure uninterrupted services throughout operational hours.
2. Business Development
- Achieve monthly revenue and profitability targets.
- Develop relationships with referring doctors, hospitals, clinics, and corporate clients.
- Increase patient footfall through local marketing initiatives.
- Identify new business opportunities in Dehradun and surrounding areas.
- Coordinate promotional campaigns with the marketing team.
3. Patient Experience
- Ensure exceptional patient satisfaction.
- Resolve patient complaints promptly.
- Maintain high service standards.
- Improve patient retention through quality service.
- Monitor patient feedback and implement corrective actions.
4. Team Management
- Lead Front Office Executives, Radiology Technicians, Phlebotomists, Nurses, and Support Staff.
- Prepare staff duty rosters.
- Monitor attendance and productivity.
- Conduct regular performance reviews.
- Ensure discipline and professional conduct.
5. Financial Management
- Monitor daily collections.
- Ensure billing accuracy.
- Control operational expenses.
- Optimize resource utilization.
- Monitor inventory and prevent wastage.
6. Quality & Compliance
- Ensure NABH/NABL guidelines are followed.
- Maintain documentation for audits.
- Ensure statutory compliance.
- Monitor infection control practices.
- Ensure radiation safety protocols are followed wherever applicable.
7. Vendor & Inventory Management
- Maintain stock of consumables.
- Coordinate with vendors for equipment maintenance.
- Ensure preventive maintenance schedules.
- Monitor procurement activities.
- Avoid stock shortages.
8. HR Coordination
- Coordinate recruitment requirements with HR.
- Monitor attendance, leave, and shift management.
- Facilitate induction and training.
- Support employee engagement initiatives.
- Handle employee grievances at center level.
9. Reporting & MIS
- Prepare Daily MIS.
- Submit Monthly Revenue Reports.
- Monitor operational KPIs.
- Track patient conversion ratio.
- Present center performance reports to management.
10. Safety & Facility Management
- Ensure cleanliness of the center.
- Monitor facility maintenance.
- Ensure fire safety compliance.
- Maintain biomedical waste management standards.
- Ensure uninterrupted utility services.
Required Qualifications
- Bachelor's Degree in Healthcare Management, Hospital Administration, Business Administration, Life Sciences, or related field.
- MBA/MHA will be preferred.
Experience
- 5–8 years of experience in Hospital/Diagnostic Centre Operations.
- Minimum 2 years in a managerial role.
- Experience in Diagnostic Centres, Imaging Centres, or Multi-specialty Hospitals preferred.
Required Skills
- Leadership & Team Management
- Operations Management
- Healthcare Administration
- Business Development
- Financial & MIS Reporting
- Patient Relationship Management
- Excellent Communication Skills
- Decision Making
- Problem Solving
- Vendor Management
- Inventory Control
- Microsoft Excel & MS Office
- CRM/HIS/LIS Knowledge
Key Performance Indicators (KPIs)
- Monthly Revenue Achievement
- Patient Satisfaction Score
- Patient Footfall Growth
- Doctor Referral Growth
- Operational Efficiency
- Report Turnaround Time (TAT)
- Staff Productivity
- Attendance Compliance
- Inventory Control
- Audit & Compliance Score
- Cost Optimization
- Zero Major Compliance Deviations
Preferred Candidate Profile
- Strong leadership and people management skills.
- Customer-focused with excellent interpersonal abilities.
- Ability to work under pressure and meet business targets.
- Experience in managing diagnostic or healthcare centers.
- Excellent planning, analytical, and organizational skills.
- Willingness to travel locally for business development and corporate tie-ups.
Employment Type: Full-Time
Work Location: Dehradun, Uttarakhand
Industry: Healthcare / Diagnostics / Medical Services
Pay: ₹35,000.00 - ₹50,000.00 per month
Work Location: In person
