About the Role
Meg World Technologies Pvt. Ltd. is looking for a confident, professional and customer-friendly Telecaller / Customer Support & Business Enquiry Executive to handle incoming and outgoing calls for the company's different business divisions.
The candidate will communicate with customers, leads, clients and enquiries related to:
- Real Estate
- Software & Web Development
- Websites
- Digital Services
- Training / Education
- Business Services
- Other company products and services
The primary responsibility is to answer enquiries professionally, understand customer requirements, provide accurate basic information, collect lead details, follow up with prospects, and transfer qualified enquiries to the appropriate team.
Key Responsibilities
1. Incoming Calls & Enquiries
- Answer incoming customer calls professionally.
- Understand the reason for the enquiry.
- Identify the customer's requirement.
- Provide basic and accurate information about company services.
- Collect customer name, phone number, requirement, location and other relevant details.
- Forward qualified leads to the concerned department.
- Ensure no genuine enquiry is ignored or lost.
2. Real Estate Enquiries
Handle calls related to:
- Residential properties
- Apartments
- Villas
- Plots / Land
- Commercial properties
- Property sales
- Property rentals
- Property investment enquiries
Responsibilities include:
- Understand the customer's budget.
- Identify preferred location.
- Understand property requirements.
- Record lead information.
- Arrange follow-ups.
- Coordinate with the real estate sales team.
- Schedule site visits when required.
- Follow up with interested customers.
The telecaller is not expected to provide technical/legal advice about properties unless specifically authorized.
3. Software & IT Enquiries
Handle enquiries related to:
- Website development
- Web applications
- Mobile applications
- POS software
- CRM / ERP
- Custom software
- E-commerce
- WordPress websites
- AI/ML solutions
- Digital services
- Software maintenance
Responsibilities include:
- Understand what the customer wants.
- Ask basic requirement questions.
- Collect project details.
- Identify whether the enquiry is for a website, software, app or other service.
- Record the lead.
- Schedule a consultation/demo with the technical or sales team.
- Follow up with potential customers.
The telecaller does not need to be a technical developer, but should learn the company's products and services sufficiently to explain them at a basic level.
4. Lead Generation & Outbound Calls
- Make outbound calls to prospective customers.
- Contact leads generated through:
- Website
- Social media
- Advertisements
- WhatsApp
- Online enquiries
- Events
- Existing customer referrals
- Company databases where legally permitted
- Introduce the company and relevant services.
- Understand customer requirements.
- Generate interest.
- Schedule meetings, demos, consultations or site visits.
5. Follow-Up
- Follow up with leads regularly.
- Maintain proper follow-up records.
- Contact customers according to the assigned follow-up schedule.
- Remind customers about meetings, demos, site visits or consultations.
- Identify interested, pending and inactive leads.
- Escalate important or high-value enquiries to management.
6. Customer Support
- Handle basic customer questions.
- Assist existing customers with general enquiries.
- Understand complaints and concerns.
- Record customer issues accurately.
- Forward technical issues to the technical team.
- Follow up until the issue is properly assigned or resolved.
- Maintain professional communication with customers.
7. WhatsApp & Digital Enquiries
Where required, handle customer communication through:
- WhatsApp
- Email
- Website enquiries
- Social media messages
- Online enquiry forms
Maintain professional communication and ensure customer enquiries receive timely responses.
8. Lead Management / CRM
- Enter every qualified enquiry into the company's CRM or lead management system.
- Maintain accurate customer information.
- Update lead status.
- Record call outcomes.
- Schedule follow-up dates.
- Maintain notes regarding customer requirements.
- Avoid duplicate or incomplete lead entries.
9. Coordination
Coordinate between:
Customer → Telecaller → Sales / Real Estate Team / Software Team / Management
The candidate should ensure that the customer's requirement reaches the correct person.
Required SkillsMandatory
- Good communication skills.
- Pleasant and confident telephone manner.
- Ability to speak clearly.
- Basic computer knowledge.
- Basic knowledge of WhatsApp, email and internet.
- Ability to understand customer requirements.
- Good listening skills.
- Ability to maintain records.
- Willingness to learn company products and services.
- Professional and polite behaviour.
Preferred
- Tamil communication skills.
- Good English communication skills.
- Hindi or other languages will be an advantage.
- Previous telecalling experience.
- Sales/customer support experience.
- Real estate experience.
- IT/software sales experience.
- CRM experience.
Language Requirements
Tamil: Preferred / Strong advantage
English: Basic to good communication required
Candidates who can communicate confidently with customers in both Tamil and English will be preferred.
Educational Qualification
- 12th Pass
- Diploma
- Any Bachelor's Degree
Freshers are welcome.
Good communication and customer-handling ability will be given more importance than academic qualifications.
Ideal Candidate
We are looking for someone who is:
- Confident
- Friendly
- Patient
- Professional
- Good at listening
- Comfortable speaking on the phone
- Positive and energetic
- Responsible
- Target-oriented
- Willing to learn
- Able to handle different types of customers
The candidate should not be afraid of making calls or speaking with new people.
Performance Expectations
The candidate will be evaluated based on:
- Number of calls handled.
- Quality of customer communication.
- Lead information accuracy.
- Follow-up discipline.
- Number of qualified leads generated.
- Meetings/demos/site visits scheduled.
- Customer satisfaction.
- Response time.
- CRM/lead management accuracy.
- Conversion support.
- Professional behaviour.
Quality of calls and qualified leads are more important than simply making a high number of calls.
Daily Responsibilities
A typical day may include:
Morning
- Check new enquiries.
- Review pending follow-ups.
- Prioritize important leads.
During the Day
- Answer incoming calls.
- Make outbound calls.
- Follow up with previous enquiries.
- Update CRM.
- Coordinate meetings/site visits/demos.
- Respond to WhatsApp enquiries.
End of Day
- Update all lead statuses.
- Record call outcomes.
- Prepare pending follow-up list.
- Report important enquiries to the concerned team/management.
Career Growth
Telecaller / Customer Support Executive
↓
Senior Customer Support Executive
↓
Business Development Executive
↓
Sales / Business Development Manager
↓
Business Development Lead
High-performing employees may be given opportunities to move into sales and business development roles.
Important Responsibilities
The employee must:
- Never intentionally ignore a customer enquiry.
- Never provide false information to customers.
- Never make unauthorized promises regarding price, delivery, property availability, software features or timelines.
- Maintain confidentiality of customer information.
- Follow company communication standards.
- Escalate important complaints and high-value enquiries to management.
- Maintain accurate lead records.
Position Summary
Designation: Telecaller / Customer Support & Business Enquiry Executive
Experience: Fresher / 0–2 Years
Department: Customer Support / Business Development
Employment Type: Full-Time
Location: Chennai, Tamil Nadu
Primary Responsibilities:
Inbound Calls + Outbound Calls + Customer Support + Lead Generation + Follow-Up + Real Estate Enquiries + Software Enquiries + Website Enquiries + CRM/Lead Management
Pay: ₹8,000.00 - ₹12,000.00 per month
Work Location: In person
