COMPANY BACKGROUND
MostEdge (formerly Aboveo) is revolutionizing the retail industry with a cutting-edge analytics platform designed to prioritize customer needs and shape the future of retail. From advanced POS systems and self-service kiosks to surveillance, loyalty solutions, and next-level consumer engagement tools, MostEdge empowers businesses to transform every customer interaction into a profitable opportunity. By seamlessly integrating retail management processes, optimizing supply chains, and ensuring stock availability for in-demand products, MostEdge enables businesses to grow efficiently while eliminating time-consuming administrative tasks. As the only company offering 24/7 c-store operations, shrink management, audits, and reconciliation services, MostEdge ensures that every transaction is secure, accurate, and optimized for success. Beyond technology, MostEdge’s learning academy nurtures employees and owners into tomorrow’s retail leaders, fostering innovation and growth across the industry. By partnering with retailers, distributors, and manufacturers, MostEdge is not just enhancing retail operations—it’s empowering businesses to thrive sustainably, profitably, and confidently in an ever-evolving market. With customer presence in more than twenty states, the company’s staff services customers from Atlanta, Georgia, and Hyderabad, Vadodara and Vijayawada, India locations.
The Opportunity:
What Are We Looking For:
You will thrive in MostEdge if you have:
· Values of customer first, service excellence, keeping it simple, teamwork, urgency.
· Student of the market and is in tune with what is happening around them.
· Passion for doing something amazing and let others achieve the same.
· Commitment to making something happen and inspiring others.
· Ability to learn fast and recognize there is an invisible line between success and short comings.
· Mindset of not giving up...help team completing things today vs. tomorrow.
· Drive and excitement for working in a fast-paced environment.
· The desire to work collaboratively with a tight knit but quickly growing team.
· Flexibility, humility, and a sense of humour
Responsibilities:
Accountability
· Managing the customer support department’s day-to-day functions.
· Implementing customer support processes to enhance customer satisfaction.
· Formulating and revising customer support policies and promote their implementation.
· Informing the team of all new information related to products, procedures, and trends.
· Maintain 100% accuracy on call resolution.
· Need to monitor each interaction happening with customers & provide solutions to CRM tickets & data issues.
· Proactive interactions with customers and work on feedback from them and give an update to the team.
· Work on team appraisals and give inputs to the management team.
· Assessing support statistics and preparing detailed reports on the findings.
· Delivering performance evaluations and following the disciplinary process according to company policy.
· Exceptional with communication (English and Hindi) verbal & written.
· Proficient using all Microsoft Tools (Office - Excel, Word, PPT; Outlook, Teams etc.)
· Product Knowledge & Customer Management.
· International Voice process experience.
Scope
· Manage daily workflow within the customer service department
· Create and track customer service goals
· Assist in developing an effective customer loyalty program
· Respond to customer inquiries on a regular basis
· Receive and implement customer feedback to improve the quality of service
· Manage daily progress in meeting important business metrics
· Generate detailed reports on customer interactions
· Provide additional upskilling or learning opportunities for team members
· Oversee the budget for the customer service department
Qualifications:
Education: Bachelor’s degree (Business, Marketing, Economics, Statistics, Data Analytics, or related field)
Experience:
o 2–5+ years in retail analytics, insights, category management, or market research
o Hands on experience with sales, customer and merchandising data
o Strong understanding of retail operations, consumer behavior.
o Strong proficiency in Excel, familiarity in CRM systems, ERP and KPIs.
o Ability to analyze POS, loyalty, shopper behaviors, and promotional data
o Proven ability to translate data into clear, actionable insights
o Experience building dashboards, reports, and executive-ready presentations
Job Types: Full-time, Permanent
Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
