Job DescriptionWellness Center Manager
Location: Karnal, Haryana, India
Reports To: Founder / Director
Position Summary
The Wellness Center Manager is responsible for the overall operations, growth, customer experience, and financial performance of the wellness center. The role requires a dynamic leader who can manage multidisciplinary healthcare professionals, ensure exceptional patient care, oversee day-to-day operations, and drive business development while maintaining the highest standards of ethics and service.
The ideal candidate is passionate about holistic healthcare and possesses strong leadership, operational, and customer relationship management skills.
Key Responsibilities1. Operations Management
· Oversee the daily operations of the wellness center.
· Ensure smooth scheduling of consultations, therapies, diagnostics, and wellness programs.
· Maintain high standards of cleanliness, hygiene, and patient safety.
· Ensure compliance with applicable healthcare regulations and organizational policies.
· Coordinate with all departments for seamless service delivery.
2. Team Leadership
Manage and supervise:
· Ayurveda Physicians
· Naturopathy Doctors
· Homeopathy Physicians
· Yoga Therapists
· Physiotherapists
· Nutritionists
· Therapists
· Reception & Front Office
· Pharmacy
· Housekeeping
· Administrative Staff
Responsibilities include:
· Recruitment and onboarding
· Staff scheduling
· Performance management
· Training and development
· Conducting weekly team meetings
· Building a positive workplace culture
3. Patient Experience
· Ensure every patient receives exceptional service from inquiry through follow-up.
· Resolve patient concerns promptly and professionally.
· Monitor patient satisfaction and implement improvements.
· Develop and maintain patient retention programs.
· Supervise customer feedback systems.
4. Business Development
· Increase patient footfall through local outreach and partnerships.
· Build relationships with corporate organizations, schools, hospitals, and community groups.
· Develop wellness packages and membership programs.
· Promote preventive healthcare initiatives.
· Support marketing campaigns and community wellness events.
5. Financial Management
· Monitor daily revenue and expenses.
· Achieve monthly revenue targets.
· Optimize operational costs without compromising service quality.
· Prepare monthly performance reports.
· Monitor package sales, memberships, and repeat visits.
6. Marketing Support
Coordinate with the marketing team for:
· Social media campaigns
· Wellness workshops
· Health camps
· Educational seminars
· Community outreach
· Referral programs
Assist in creating promotional strategies for all wellness services.
7. Vendor & Inventory Management
· Manage procurement of medicines, supplements, wellness products, and consumables.
· Maintain adequate inventory levels.
· Coordinate with vendors and negotiate pricing.
· Monitor stock usage and reduce wastage.
8. Quality Assurance
· Maintain Standard Operating Procedures (SOPs).
· Ensure high-quality patient documentation.
· Conduct regular audits.
· Monitor service quality across all departments.
· Ensure continuous improvement initiatives.
9. Technology & Administration
· Oversee appointment scheduling systems.
· Manage Electronic Medical Records (EMR), if applicable.
· Ensure accurate billing and reporting.
· Maintain confidentiality of patient information.
· Generate operational and management reports.
Required Qualifications
· Bachelor’s degree in Hospital Administration, Healthcare Management, Business Administration, or a related field.
· Master’s degree (MBA/MHA) preferred.
· 5–10 years of experience managing a healthcare facility, wellness center, hospital, clinic, or hospitality operation.
· Experience managing multidisciplinary healthcare teams is preferred.
Preferred Skills
· Excellent leadership and people management skills.
· Strong customer service orientation.
· Business development and marketing experience.
· Financial and operational management.
· Problem-solving and decision-making abilities.
· Strong communication in English and Hindi.
· Proficiency in Microsoft Office and healthcare management software.
· Ability to multitask in a fast-paced environment.
Personal Attributes
The successful candidate should demonstrate:
· Integrity and professionalism
· Compassion and empathy
· Positive attitude
· Strong organizational skills
· Entrepreneurial mindset
· Ability to inspire and motivate teams
· Commitment to holistic wellness
· Excellent interpersonal skills
· Attention to detail
· Results-oriented leadership
Working Hours
· Six-day work week
· Flexibility to work weekends, wellness camps, and special events as required
Compensation
· Competitive salary based on experience
· Performance-based incentives
· Annual performance review
· Professional development opportunities
· Employee wellness benefits
Mission of the Role
To establish the wellness center as the leading destination for integrated holistic healthcare in the region by delivering exceptional patient experiences, ensuring operational excellence, supporting clinical teams, and driving sustainable business growth.
Pay: ₹13,425.20 - ₹25,000.00 per month
Work Location: In person
