Key Responsibilities:
Patient Coordination:
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Provide front-line, supportive, and courteous service to all patients and visitors.
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Coordinate and schedule patient appointments, consultations, and treatments.
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Liaise with consultants to manage changes in appointments and schedules.
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Assist patients with registration, billing, and information related to procedures, treatments, and surgeries.
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Inform consultants of patient arrivals and ensure smooth communication across OPD services.
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Maintain patient records and appointment data through the Hospital Information System (HIS).
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Adhere to hospital policies, including emergency procedures.
Patient Care and Guest Relations:
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Communicate courteously and sensitively with patients and visitors.
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Arrange or assist in arranging patient transportation and transfers for emergencies or day-care surgeries.
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Escort and assist VIP patients, ensuring comfort and confidentiality.
Stock and Supplies:
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Monitor OPD waiting areas and consultation rooms for cleanliness, stationery, and maintenance needs.
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Ensure adequate availability of prescription pads, patient files, and other materials.
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Oversee upkeep of amenities such as water, newspapers, and information kiosks.
Maintenance and Cleanliness:
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Ensure OPD areas, including toilets and lobby, are kept clean and well-maintained.
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Report and coordinate repairs or maintenance issues with the Manager, Front Desk & OPD
Job Type: Full-time
Pay: From ₹21,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Language:
- English (Preferred)
- Hindi (Preferred)
Work Location: In person
