Customer Care Executive – North Hindi + EnglishJob Overview
We are looking for a Customer Care Executive to handle customer interactions, resolve queries, and provide excellent customer service. The ideal candidate should be originally from North India and have strong communication skills in North Indian Hindi and English.
Key Responsibilities
- Handle inbound and outbound customer calls professionally.
- Communicate with customers in Hindi and English based on their requirements.
- Understand customer concerns and provide appropriate solutions.
- Provide accurate information about products and services.
- Maintain a professional and positive relationship with customers.
- Record customer interactions and update information in the system.
- Escalate complex customer issues to the appropriate team.
- Follow company processes, quality standards, and call-handling guidelines.
- Meet assigned productivity, quality, and customer satisfaction targets.
- Ensure a smooth and positive customer experience.
Candidate Requirements
- Experience: Minimum 6 months of experience in customer care, BPO, customer support, telecalling, or a voice process.
- Hindi: Excellent communication skills in North Indian Hindi.
- English: Good verbal communication skills in English.
- Candidate should be originally from North India.
- Good interpersonal and customer-handling skills.
- Basic computer knowledge.
- Ability to work in a target-oriented environment.
- Comfortable working in rotational shifts.
- Professional attitude and willingness to learn.
- Freshers are not eligible.
Job DetailsDetailsDescriptionPositionCustomer Care ExecutiveSalary₹18,000 – ₹22,000 per monthExperienceMinimum 6 monthsWork ModeWork From OfficeShiftRotational ShiftsWorking Days6 Days a WeekWeekly OffFixed Sunday OffLanguages RequiredNorth Indian Hindi + EnglishCandidate PreferenceCandidates originally from North IndiaPreferred Candidate Profile
Candidates who are originally from North India, have excellent North Indian Hindi communication, good English communication skills, and prior experience in BPO, customer care, customer support, telecalling, or voice processes will be preferred.
Pay: ₹18,000.00 - ₹22,000.00 per month
Benefits:
- Commuter assistance
- Flexible schedule
- Provident Fund
Work Location: In person
