Job Summary:
We are looking for a proactive and detail-oriented Duty Manager to oversee hotel operations during assigned shifts and ensure smooth coordination between departments. The ideal candidate will have a strong operational background, leadership experience in the hospitality industry, and proficiency in IDS software.
Key Responsibilities:
- Supervise and coordinate all hotel departments during the shift, ensuring smooth day-to-day operations.
- Monitor the front desk, lobby, housekeeping, security, and other key guest service areas.
- Ensure proper use and accuracy of all operational transactions in IDS software.
Guest Relations & Service Recovery
- Handle guest requests, queries, and complaints with professionalism and urgency.
- Ensure high levels of guest satisfaction and resolve escalated issues effectively.
- Personally welcome VIP and long-stay guests and ensure special arrangements are made as needed.
Coordination & Communication
- Act as the main point of contact between guests and departments during the shift.
- Coordinate with housekeeping, F&B, engineering, and security to deliver timely services.
- Ensure effective handover between shifts with updated status of VIP guests, pending issues, and guest feedback.
Compliance & Safety
- Ensure compliance with hotel policies, SOPs, and safety regulations.
- Monitor emergency procedures and support guest and team safety in case of incidents.
Team Supervision
- Guide and support the front office and night audit teams during the shift.
- Train staff in service standards, guest handling, and proper IDS usage.
- Monitor grooming, conduct, and service etiquette of on-duty staff.
Reporting
- Prepare shift reports, incident logs, and guest feedback summaries.
- Ensure all data entries, billing, and night audit activities are accurately recorded in IDS.
Requirements:
- Diploma or Bachelor’s degree in Hotel Management or related field.
- 3–5 years of experience in front office or operational roles in the hospitality sector.
- Proficiency in IDS Hotel ERP system is mandatory.
- Strong communication, leadership, and crisis-handling skills.
- Willingness to work flexible hours, including nights, weekends, and holidays.
- Fluency in English; other languages are an advantage.
Job Type: Full-time
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Food provided
Work Location: In person
