- Greet customers professionally and understand their vehicle service and repair requirements.
- Conduct a detailed vehicle inspection and accurately record customer complaints in the job card.
- Explain the required service, repairs, estimated cost, and delivery time to customers.
- Prepare and update job cards with complete and accurate information.
- Coordinate with technicians and the Service Manager for timely completion of jobs.
- Monitor the progress of vehicles under service and provide regular updates to customers.
- Obtain customer approval before carrying out additional repairs or paid work.
- Ensure that all recommended repairs and services are completed as per company and manufacturer standards.
- Conduct a final inspection/check before vehicle delivery.
- Explain the work carried out, parts replaced, and charges to the customer at the time of delivery.
- Ensure proper invoicing and collection of payments before vehicle delivery.
- Handle customer complaints professionally and coordinate with the concerned team for resolution.
- Follow up with customers regarding pending approvals, vehicle delivery, and repeat service requirements.
- Promote periodic service, repair work, accessories, and other service-related offerings.
- Maintain proper records of service history, customer complaints, and follow-ups.
- Ensure customer vehicles are handled safely and returned in proper condition.
- Coordinate with the Spare Parts Department for availability of required parts.
- Maintain high standards of customer service and achieve customer satisfaction targets.
- Follow all dealership, safety, quality, and manufacturer guidelines.
Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits:
Work Location: In person
