Vice President, Client Service Management
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Vice President, Client Service Management to join our Asset Servicing team. This role is located in Pune.
In this role, you’ll make an impact in the following ways:
- Engage and collaborate with senior stakeholders, shaping and executing strategies that deliver world-class client service across Asset Servicing and other lines of business.
- Develop and drive enterprise client reporting capabilities by focusing on service governance and a single enterprise view for the client.
- Plan and prioritize work by defining scope, goals, milestones, dependencies, and sequencing effectively.
- Translate business goals into clear deliverables for product, tech, operations, and analytics teams.
- Manage stakeholders by aligning senior leaders, business teams, tech teams, and control/support functions.
- Provide cross-functional leadership by connecting product managers, engineers, data teams, operations, and business stakeholders.
- Lead enterprise-level data analysis projects by applying advanced statistical techniques, ML, and AI models to extract actionable insights that drive business strategy and improve client experience and BNY’s commercial goals.
- Stay updated on industry trends and emerging technologies in data science to continuously enhance analytical capabilities and methodologies.
- Direct, motivate, and mentor team members to maximize their individual contribution, professional growth, and effectiveness.
- Support financial and strategic objectives through process improvement, automation opportunities, and AI integration to generate efficiencies.
To be successful in this role, we’re seeking the following:
- Bachelor’s degree or higher is required.
- 10+ years in the investment banking industry with a strong understanding of financial domain concepts.
- Sound knowledge and hands-on experience with Power Platforms (Power Apps, Power BI, and BI infrastructure), along with hands-on AI experience.
- Strong analytical and problem-solving skills, with the ability to interpret complex data sets and generate actionable insights.
- Proven ability to lead initiatives and drive results in a client-centric environment.
- Excellent communication skills, with the ability to convey data-driven insights to both technical and non-technical audiences.
- People management experience would be an added advantage.
At BNY, our culture speaks for itself, check out the latest BNY news at:
- BNY Newsroom
- BNY LinkedIn
Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
