Job Summary:
Responsible for managing the overall operations of the resort, ensuring excellent guest experiences, maintaining service standards, managing teams, and achieving operational and revenue targets.
Key Responsibilities:
- Manage day-to-day operations of the entire resort
- Oversee Front Office, Housekeeping, F&B, Maintenance, and Guest Relations departments
- Ensure high standards of guest service, hospitality, cleanliness, and safety
- Manage and motivate department heads and operational teams
- Monitor occupancy, room revenue, F&B revenue, and overall resort performance
- Handle VIP guests, special requests, feedback, and complaints
- Develop strategies to improve guest satisfaction and repeat business
- Monitor operational expenses, budgets, inventory, and cost control
- Coordinate with Sales & Marketing teams to drive bookings and revenue
- Ensure compliance with hotel SOPs, statutory requirements, and safety standards
- Conduct regular operational meetings and review departmental KPIs
- Prepare management reports, budgets, forecasts, and performance updates
- Manage vendor relationships and ensure smooth procurement and maintenance operations
Skills Required:
- Strong resort and hospitality operations knowledge
- Excellent leadership and team management skills
- Strong guest relations and problem-solving abilities
- Good knowledge of hotel revenue and cost control
- Excellent communication and interpersonal skills
- Strong decision-making and operational planning skills
- Proficiency in PMS and MS Office
Qualification & Experience:
- Degree/Diploma in Hotel Management / Hospitality Management
- 8–15 years of experience in hotel/resort operations
- Previous experience as Resort Manager / Operations Manager / Hotel Manager preferred
Preferred Experience:
- Experience in luxury resorts, boutique resorts, destination properties, villas, or leisure hotels
- Strong exposure to F&B, guest relations, housekeeping, front office, revenue management, and resort operations
- Experience handling large teams and premium/VIP clientele is an added advantage
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Food provided
- Provident Fund
Work Location: In person
