IGS Integral Group Solution is hiring Coordinator – Assistance Services for our team in Navi Mumbai, Maharashtra.
We are looking for candidates with strong communication skills in Hindi and English, a customer service mindset, and the ability to assist clients in a professional, clear, and empathetic manner.
This is a great opportunity for candidates who want to start or grow their career in customer support, assistance services, BPO, contact center operations, and client service.
Job Details
Position: Coordinator – Assistance Services
Department: Assistance Services / Contact Center
Location: Navi Mumbai, Maharashtra
Nearby areas preferred: Airoli, Ghansoli, Vashi, Kopar Khairane, Nerul, Thane and nearby locations
Job Type: Full-time
Work Mode: On-site
Salary: ₹300,000 – ₹350,000 gross annually
Monthly gross: Approx. ₹25,000 – ₹29,000
Languages Required: Hindi and English
Key Responsibilities
- Handle customer service and assistance requests through calls, chats, emails, or internal platforms.
- Communicate clearly and professionally with customers in Hindi and English.
- Understand customer needs and provide accurate information or support.
- Register, update, and follow up on service requests in the system.
- Coordinate with internal teams and service providers when required.
- Ensure timely and effective resolution of customer requests.
- Maintain a positive, respectful, and service-oriented attitude.
- Follow company procedures, quality standards, and escalation protocols.
- Keep accurate records of customer interactions and case updates.
- Support the team in daily contact center operations.
Requirements
- Fluent communication in Hindi.
- Good spoken and written English.
- Good communication and active listening skills.
- Customer service attitude and willingness to help others.
- Basic computer knowledge.
- Ability to work with systems, emails, and service platforms.
- Responsible, punctual, and eager to learn.
- Comfortable working in contact center operations.
- Freshers can apply.
- Previous experience in BPO, customer support, contact center, voice process, back office, or assistance services will be an advantage.
Preferred Skills
- Experience in customer care, BPO, call center, or assistance services.
- Ability to handle customer queries calmly and professionally.
- Good problem-solving skills.
- Clear verbal communication.
- Ability to work with targets, service levels, and follow-up processes.
- Teamwork and adaptability.
Online interview process available.
Interested candidates can apply through Indeed or share their updated CV via WhatsApp:
WhatsApp: +52 56 2565 3199
Apply here: https://wa.me/525625653199?text=Hi%20IGS%2C%20I%20am%20interested%20in%20the%20Coordinator%20Assistance%20Services%20position%20in%20Navi%20Mumbai
Pay: ₹25,000.00 - ₹29,000.00 per month
Work Location: In person
