Job Description
Job Title: Customer Success Manager – SFA Solutions
Location: Indore (Onsite)
Experience: 2–5 years
Department: Customer Success
Industry: IT Product-Based
Position Overview
We are seeking a proactive and client-focused Customer Success Manager to drive adoption and success of our Sales Force Automation (SFA) solutions. The ideal candidate will have hands-on experience in managing enterprise clients, leading SFA product implementations, and ensuring seamless onboarding and long-term engagement. This role requires strong leadership, analytical thinking, and the ability to align client needs with product innovation to maximize satisfaction and retention.
Key Responsibilities
Client Engagement & Success
- Serve as the primary liaison for enterprise clients, ensuring smooth communication and resolution of queries.
- Provide consultative guidance on SFA product usage, adoption strategies, and optimization.
- Manage escalations effectively and ensure timely resolution of client challenges.
Implementation & Deployment
- Lead end-to-end implementation of SFA solutions across diverse industries (Pharma, FMCG, Manufacturing, Neuroscience).
- Collaborate with cross-functional teams (Product, Engineering, Sales, Operations) to deliver tailored solutions.
- Ensure deployments meet client requirements and adhere to industry best practices.
Training & Enablement
- Conduct training sessions for client stakeholders and field teams to drive adoption.
- Develop and deliver product demos, training materials, and documentation.
- Implement onboarding strategies that accelerate user adoption and ROI.
Relationship Management
- Build and nurture strong client relationships to enhance satisfaction and retention.
- Collect client feedback and translate insights into product improvement opportunities.
- Identify upsell and cross-sell opportunities, partnering with sales teams to drive growth.
Travel
- Travel to client sites for training, implementation, and relationship-building activities.
- Manage travel schedules efficiently to optimize time and resources.
Requirements
- Bachelor’s/Master’s degree in Business Administration, IT, Operations, or related field.
- 2–5 years of experience in Customer Success, Account Management, or SFA product implementation.
- Strong knowledge of Salesforce Automation software with exposure to enterprise clients.
- Excellent communication, presentation, and stakeholder management skills.
- Basic to intermediate knowledge of MS SQL and technical tools.
- Strong problem-solving, analytical, and organizational skills.
- Ability to work independently and lead cross-functional teams.
- Willingness to travel for client engagements.
Why Join Us?
- Opportunity to shape the future of SFA solutions in enterprise SaaS.
- Exposure to diverse industries, including Pharma, FMCG, Manufacturing, and Neuroscience.
- Collaborative work environment with career growth opportunities.
- Chance to lead strategic client success initiatives and make a measurable impact.
Pay: ₹600,000.00 - ₹1,000,000.00 per year
Benefits:
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund
Work Location: In person
