About Manan Business Sales
Manan Business Sales is an Australian business brokerage specialising in the sale and acquisition of small and medium-sized businesses.
Our teams work across two critical areas:
- Vendor Team – contacting business owners, identifying potential businesses for sale, collecting business documentation, understanding the business, preparing information for appraisal, and progressing vendors towards a listing.
- Buyer Team – handling buyer enquiries, qualifying buyers, explaining business information and documentation, arranging inspections, managing buyer communication, and progressing suitable buyers towards offers.
As we continue to grow, we are looking for an experienced Training & Quality Assurance Manager who can build a professional, structured, and repeatable training system for our growing team.
This is not a generic training position. We need someone who can understand sales processes, analyse employee performance, conduct practical training, test employees before they go live, monitor their work after onboarding, and continuously improve team performance.
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Position Overview
You will be responsible for:
1. Onboarding training preparation for new hires
2. Delivering a structured two-week training program
3. Training Vendor and Buyer Teams
4. Running role plays and practical assessments
5. Conducting written and verbal examinations
6. Certifying employees before they commence live work
7. Monitoring calls and CRM activity
8. Auditing documentation and processes
9. Providing individual coaching
10. Running weekly refresher training
11. Identifying knowledge and performance gaps
12. Maintaining training manuals, scripts, and SOPs
13. Reporting employee performance to management
14. Continuously improving the training and quality system
You will effectively become the training and quality-control function of the business.
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Key Responsibilitie
1. New Employee Onboarding
- Deliver a structured two-week onboarding program for every new employee covering company standards, CRM, communication, SOPs, and documentation.
- Conduct daily assessments, role plays, practical exercises, and written examinations.
- Approve employees for live work only after demonstrated competency — completing the training period is not enough on its own.
2. Vendor Team Training
- Cold calling, call opening, rapport-building, discovery, vendor motivation, objection handling, listing process, documentation requests, CRM note-taking, follow-up, negotiation, and conversion to listings. Employees should learn to adapt conversations, not just follow scripts.
3. Vendor Documentation Training
- Teach employees to identify, collect, and cross-check documentation (P&L, BAS, tax returns, sales reports, invoices, bank statements, lease documents, payroll, rosters, equipment lists, etc.) and to spot inconsistencies (e.g., claimed sales vs. bank statements vs. BAS) rather than accepting information at face value.
4. Buyer Team Training
- Enquiry handling, qualification (experience, financial capacity, motivation), confidentiality, Information Memorandum/Data Room explanation, follow-up, inspection prep, objection handling, negotiation, and CRM accuracy.
5. Data Room & Documentation Training
- Train the Buyer Team to confidently and accurately explain how advertised figures are supported by underlying documentation.
6. Call Monitoring & Quality Assurance
- Review recorded calls, score against a quality checklist, and coach on openings, questioning, objection handling, process adherence, and follow-up — always explaining what was done well, what was wrong, why, and how to improve.
7. CRM Quality Control
- Regularly audit CRM records for accuracy and completeness; correct gaps through coaching.
8. Weekly Training Program
- Run ongoing weekly sessions based on real performance issues identified in the team.
9. Testing & Certification
- Create and administer written and practical tests; issue a final recommendation PASS – Ready for Live Work or NOT YET READY – Additional Training Required.
10. Training Material Development
- Build and maintain manuals, scripts, call-flows, role-play scenarios, exam papers, scorecards, and guides — clear enough for another trainer to deliver consistently.
11. Performance Reporting
Regular reports to management on training completion, pass/fail rates, call and CRM quality scores, common mistakes, and recommended retraining.
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Candidate Requirements
Essential Experience (one or more of the following):
- Sales training, sales coaching, or sales management
- Learning & Development
- Call-centre training or sales-focused QA
- B2B sales or inside sales training
- Remote team training
Preferred Experience :
- Business brokerage, real estate, commercial real estate, financial services, or professional services
- Lead generation/qualification
- Australian sales experience
Direct business brokerage experience is not mandatory strong ability to learn a sales process and turn it into effective training is essential.
Required: Minimum 6 years of relevant experience (training/coaching/sales management/recruitment-adjacent).
Education: Bachelor's degree preferred.
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Key Skills
- Excellent English communication and presentation skills (verbal and written)
- Strong sales knowledge, questioning, and objection-handling ability
- Strong coaching, listening, and analytical skills
- Ability to analyse calls, run role plays, and give constructive, structured feedback
- CRM experience, high attention to detail, strong organisation
- Ability to work independently and manage remote teams
- Strong time management and leadership skills
Key Performance Indicators (KPIs)
- Training completion and certification results
- Improvement in call quality, questioning, and objection handling
- Reduction in recurring CRM and documentation errors
- Improvement in vendor conversion, buyer qualification, inspection conversion, and offer conversion
- Weekly refresher training and individual coaching completed on schedule
- Continuous improvement of training materials
Benefits
* Work from home
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How to Apply
Please submit:
1. Updated CV
2. Summary of your training/coaching experience
3. Number of employees/teams previously trained
4. Industries you have trained in
5. Examples of training programs you have developed
6. CRM systems you have worked with
7. Sales or business development experience
8. Expected salary
9. Confirmation of availability: Monday–Friday, 10:00 AM–7:00 PM Melbourne Time, and Saturday, 11:00 AM–7:00 PM Melbourne Time
Shortlisted candidates will complete a practical training demonstration and call-quality assessment.
Important: Applications without relevant sales training, coaching, sales management, or QA experience may not be considered.
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1. Have you previously worked with Australian clients or the Australian market? Please explain your experience.
2. Are you comfortable working the required hours — Monday to Friday, 10:00 AM–7:00 PM Melbourne Time, and Saturday, 11:00 AM–7:00 PM Melbourne Time?
3. How many years of experience do you have in sales training, sales coaching, sales management, or sales-focused quality assurance?
4. Describe your experience conducting call audits/call quality scoring and coaching employees based on recorded calls.
5. Have you designed or delivered a structured onboarding/training program before? Please describe the program and its duration.
6. What CRM systems have you worked with, and what was your role in CRM training or CRM quality audits?
7. Have you worked in business brokerage, real estate, financial services, or professional services? If not, what is the closest sales environment you've trained for?
8. Do you have access to a laptop/computer, webcam, headset, and reliable high-speed internet for remote work?
9. This role requires working strictly on Melbourne business hours, training and certifying staff, monitoring live calls, and supporting continuous quality improvement — why are you suitable for this role, and how would you ensure consistent performance in a fully remote environment?
10. Please briefly introduce yourself and summarize your background in sales training and coaching.
11. Are you comfortable to keep you camera ON and screen shared while working during the working hours?
Pay: ₹35,000.00 - ₹45,000.00 per month
Benefits:
Work Location: Remote
