Job Description:
· Hiring for India’s Leading B2B / E-commerce Company Process
· Designation: - Process Manager (PM)
Key Responsibilities:
- Encourage teams to critically evaluate current procedures for effectiveness, quality, and simplification.
- Identify and analyze problematic business processes to recommend improvements.
- Lead a team responsible for process evaluation, design, and re-design.
- Create and implement action plans for process improvements and track operational data to identify opportunities.
- Conduct post-implementation analysis to ensure quality, efficiency, and ongoing improvement.
- Maintain accurate and up-to-date process-related documentation for management and client reference.
- Provide training sessions for newly implemented procedures as needed.
- Deliver technical and innovative business insights to enhance operational effectiveness.
- Demonstrate strong understanding of company products and business lines.
- Handle clients effectively and ensure KPIs are consistently met.
- Prior experience with e-commerce platforms will be considered a plus.
Requirements:
- Graduate / B.Tech / M.Tech / MBA (minimum 70% academic score required).
- 6+ years of experience in process management.
- Prior experience in Sales/Business Development is preferred.
- Hands-on experience in client handling and performance metrics (KPIs).
- Strong analytical, troubleshooting, and problem-solving skills.
- Proven ability to lead cross-functional teams and coordinate operations.
- Flexibility to work on weekends and after hours, as needed.
- Proficiency in Advanced Excel is required.
Job Types: Full-time, Permanent
Pay: ₹50,000.00 - ₹60,000.00 per month
Education:
Work Location: In person
