Job Descriptions:
ERO is call taking person who answers the calls made on emergency no. (108), collects information regarding event/victims/event location and send emergency services (medical/police/fire) to the event location according to the need of the situation. Role &
Responsibilities:
- Handle incoming calls on 108
- Ensuring excellent customer service.
- Giving appropriate resolution to the caller query / request & Complaints (QRC)
- Dispatching ambulance / Police & Fire to the event location as required
- Maintain all information in system as required
- Report TL / Managers for performances
- Perform operational work as assigned
Competency Criteria:
- Language proficiency - English – Hindi – Marathi
- Typing Speed 25-30 WPM, Accuracy Min- 80%
- Focused on the outcome for the team and the company
- Strong aptitude to learning new skills
- Excellent general IT skills and knowledge – MS. Office – Word/PowerPoint/Outlook/Visio
Major Skills & Attributes:
- Scheduled adherences – Login Time / Break Time / Attendance / Leave
Job Type: Full-time
Pay: ₹13,000.00 per month
Ability to commute/relocate:
- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- • Good Communication Skill
- Exceptional listening and analytical skills
- Must be Good Knowledge of Microsoft Office (Word, Excel & Power Point)
- Must be self-motivator and self-starter
- Ability to multi-task under high-pressure situations
Education:
Experience:
- total work: 1 year (Required)
Work Location: In person
