The Deputy Manager – Supply Chain Operations is both a hands-on global supply chain operations role combined with a people leadership capability responsible for leading individual contributors and future leaders in the team.
This position centers on coaching, managing performance, developing skills, and spotting new opportunities, all while staying actively involved in daily operations. The incumbent will be responsible for raising team maturity, building ownership, and developing future people leadership capability, even in the absence of formally defined people‑manager layers.
The role plays a critical part in stabilizing current operations and preparing the organization for future scale and leadership depth.
Roles and Responsibilities:
People Leadership
- Directly manage individual contributors & senior associates across supply chain operations.
- Establish clear accountability, role ownership, and performance expectations.
- Drive regular performance reviews, feedback conversations, and development planning.
- Coach team members on problem solving, decision‑making, prioritization, and stakeholder management.
- Identify high‑potential associates and develop them for expanded responsibility and future leadership roles.
Capability Development and Value Enhancement
- Proactively identify opportunities to expand supply chain scope, processes, or analytical capabilities.
- Drive transition from execution‑heavy work to governance‑, insight‑, and value‑driven operations.
- Expand Value across areas such as, Planning‑execution integration, Automation and digital enablement
- Own and execute capability development plans aligned to Supply Chain Operations competency mapping.
- Foster a culture of ownership, discipline, collaboration, and continuous improvement.
- Lay the foundation for future scale and leadership layers.
Operational Execution and Ownership, Productivity, Efficiency Improvement
- Provide leadership oversight across Order management and fulfillment & Planning data readiness and execution alignment
- Ensure operational decisions align with service, cost, inventory, and cash‑flow objectives.
- Act as an escalation point for complex operational, customer, and network issues.
- Enable consistency, stability, and standardization across operations.
- Define and govern KPIs, operating rhythms, and control plans.
- Drive diagnostic and predictive analytics using Power BI and structured performance reviews.
- Ensure SOP adherence, process standardization, and ISO‑aligned governance.
- Lead corrective actions to ensure sustained performance improvement.
- Strengthen data governance, master data quality, and reporting discipline.
Stakeholder Management and Delivery
- Act as a trusted partner to Global Supply Chain, Planning, Logistics, IT, and Customer Service teams.
- Lead change management for new processes, tools, and operating models.
- Communicate clearly with senior leadership using data‑backed insights and structured narratives.
- Balance competing priorities while maintaining delivery excellence.
Impact of the Role:
- Strong people leadership foundation for Supply Chain Operations.
- Expansion of supply chain scope and capabilities.
- Improved service, cost, inventory, and cash‑flow performance.
- A future‑ready, engaged team with clear development paths.
- Enhanced positioning of Supply Chain Operations as a strategic partner
Experience Requirements:
- Bachelor’s degree in Supply Chain, Engineering, or related field (MBA preferred).
- 12–14 years of total experience in Supply Chain Operations with strong exposure to plant‑to‑customer scope.
- 4–6 years of experience leading teams, including:
- Direct management of individual contributors
- Performance management and capability development
- Coaching and developing senior associates
- Strong understanding of end‑to‑end supply chain operations and planning‑execution linkage.
- Experience with SAP (ECC/S/4), Power BI, analytics, and governance frameworks.
- Proven ability to lead through influence, coaching, and clarity, not just hierarchy.
Organizational Relationships:
Reports to Manager – Supply Chain
- Regular interactions with North America & Global Supply Chain teams.
- Frequent interaction with internal stakeholders including Supply Chain Leadership teams.
Other Details:
The associate should have flexibility to work India or overlapping global business hours, as required.
