Job Card Coordination
- Check newly opened job cards and ensure all required details are entered correctly.
- Verify customer complaints and requested jobs before the vehicle moves to the workshop.
- Workshop Job Allocation
- Coordinate allocation of vehicles/jobs to technicians.
- Ensure jobs are distributed according to technician skill and workload.
- Job Progress Monitoring
- Track the progress of every vehicle in the workshop.
- Follow up with technicians regarding pending and delayed jobs.
- Ensure vehicles are completed within the committed time.
- Technician Coordination
- Coordinate between Service Advisors and Technicians.
- Clarify customer complaints or additional jobs with the concerned team.
- Escalate technical or operational delays to the Service Manager.
- Vehicle Movement Control
- Monitor vehicle movement from reception → bay → washing → final inspection → delivery.
- Ensure vehicles are not unnecessarily held in the workshop.
- Additional Job Coordination
- Inform the Service Advisor when additional repairs are identified.
- Ensure customer approval is obtained before proceeding with chargeable additional work.
- Quality & Final Inspection
- Coordinate final inspection after completion of repairs.
- Ensure all jobs mentioned in the job card are completed before delivery.
- Pending Job Monitoring
- Maintain a list of vehicles/jobs pending due to:
- Spare parts
- Customer approval
- Technical issues
- Technician availability
- Insurance approval
- Follow up regularly until closure.
- TAT Monitoring
- Monitor Turnaround Time (TAT) for each vehicle.
- Identify jobs exceeding the promised delivery time and escalate immediately.
- Workshop Coordination
- Coordinate with Service Advisors, Technicians, Parts, Washing, Quality Control and Service Manager to ensure smooth workflow.
- Reports
- Prepare/maintain daily reports on:
- Vehicles received
- Jobs in progress
- Jobs completed
- Pending vehicles
- Delayed jobs
- Delivery status
- Customer Delivery Support
- Ensure the vehicle is ready before the customer's promised delivery time.
- Coordinate with the Service Advisor for final delivery.
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
- Provident Fund
Work Location: In person
