Designation : Senior Analyst
Level : L2
Location : Bengaluru, Karnataka , India (BLR)
Experience : 5 to 6 Years
Job Role :
We are seeking a highly motivated and experienced Software Quality Assurance Engineer to drive quality engineering initiatives across customer-facing products and services. This role will focus on End-to-End (E2E) automation, Customer Journey Testing, and AI-enabled Quality Engineering using modern automation technologies including Playwright, TypeScript, and Applied AI solutions.
Primary Skills: Strong hands on exp in Manual testing (Functional Testing, Regression Testing, E2E Testing, Integration Testing, Performance Testing, API Testing) and building test automation using selenium, Playwright and TypeScript
Experience/very good understanding of Salesforce CRM/ Service cloud support capabilities like case, chat, email, phone etc..
Minimum Qualifications:
- Bachelor's or Master's degree in Computer Science, Engineering, or a related technical discipline
- 5+ years of experience in Software Quality Assurance and Test Automation
- Strong hands-on experience with Playwright and TypeScript
-Experience/very good understanding of Salesforce CRM/ Service cloud support -capabilities like case, chat, email, phone etc..
- Experience building and maintaining modern automation frameworks from the ground up
- Strong understanding of End-to-End (E2E) testing methodologies and customer journey validation
- Experience testing web applications, APIs, and distributed systems
- Knowledge of CI/CD pipelines and DevOps practices
- Experience with Git, Azure DevOps, GitHub Actions, Jenkins, or similar platforms
- Strong analytical, debugging, and problem-solving skills
- Excellent communication and collaboration abilities
- Experience applying AI and Generative AI technologies to Quality Engineering workflows
- Experience with cloud platforms such as AWS, Azure, or Google Cloud
- Familiarity with performance, accessibility, and security testing
- Experience working in Agile/Scrum environments
- Experience with test data management and environment orchestration
Automation & Testing
