Senior Analyst ESA

MOL Information Technology -
Salt Lake, Kolkata, West Bengal

Apply Now

Job details

₹10,00,000 - ₹20,00,000 a year
7 days ago

Qualifications

System administration
Waterfall
Project management
PPM tools
ITIL
JavaScript
Scripting
APIs
ServiceNow
Project management methodology
Agile
Communication skills
Analytics

Full job description

Job Title

ServiceNow SPM and ITAM Senior developer ( please update the title based on your company’s title)

Experience

5-8 years

Role overview

We are seeking a ServiceNow expert with hands-on expertise in ServiceNow Strategic Portfolio Management (SPM) and IT Asset Management (ITAM) to support the ongoing operations, maintenance, and continuous improvement of our internal ServiceNow platform. This role focuses on ensuring stable platform performance, user support, and incremental enhancements aligned with business needs.

Key responsibilities

Maintenance

Implement minor change request and bug fix for ServiceNow SPM modules with some customization for Demand Management and Project Portfolio Management

Implement minor change request and bug fix for ServiceNow ITAM customized screen and dashboard based on OOTB

Manage and support ITAM processes including Hardware Asset Management (HAM), Software Asset Management (SAM), and CMDB data integrity

Implement minor change request and bug fix for ServiceNow ITSM (Incident Management) customized screen and configuration based on OOTB

Maintain documentation for operational procedures, configuration standards, and support workflows.

Collaborate with internal stakeholders (e.g., Business policy maker at HQ, IT Operations at IT division) to ensure alignment between platform capabilities and business processes.

Operation

Monitor platform health, conduct routine maintenance, and troubleshoot incidents and service requests related to SPM and ITAM.

Provide training and guidance to internal users and act as a subject matter expert for ServiceNow SPM and ITAM modules.

Required Qualifications

5–8 years of experience in ServiceNow platform implementation, with at least 2 years in SPM and ITAM modules. Strong understanding of ITIL, project management methodologies (Agile, Waterfall), and asset lifecycle processes.

Hands-on experience with ServiceNow App Engine, Flow Designer, and Performance Analytics.

Proficiency in scripting (JavaScript, Rest API) and ServiceNow configuration.

Excellent communication and stakeholder management skills.

Preferred Certifications

ServiceNow Certified System Administrator

ServiceNow Certified Application Developer

ServiceNow Certified Implementation Specialist – SPM or PPM

ServiceNow Certified Implementation Specialist – ITAM

Job Snapshot

Updated Date

01-06-2026

Job ID

Job_171

Department

Digital Platform Specialists

Location

Sec - V, Salt Lake, Kolkata, West Bengal, India

Experience

5 - 10 Years

Employee Type

Project Partner

Salary Range

INR 1000000 - 2000000 (Annual)

Apply Now

Jobseeker tools

Employer Tools

Browse

Stay Connected