Job Title: Sr. Associate Engineer
End user device management:
- Address hardware, operating system & software issues of computer systems.
- Office applications, basic business tools, authentication via active directory
- Network configuration management (LAN, Internet and Client VPN)
- Client-side security configurations (Firewall, Antivirus, DLP, VPN)
- Peripherals (printers, scanners) configurations support
- Scheduled proactive activities and patching support
- Client-side backup configurations support
- O/S support Windows (Especially Windows 10 & 11)
- O/S support Linux and MAC OS
- Basic Knowledge about Servers and server operating system.
- Different OEM/Vendor coordination for configuration, management, and maintenance
- Application infrastructure- client-side support (Email, Office)
- Maintain a definitive library for OS, Applications, product guides, device firmware etc.
- Maintain and update configuration documents
- Maintain assets inventory
- Maintain SLAs and do timely escalations.
- Report all incident/service/change requests in helpdesk tool.
- Provide after hour support in case of emergencies and occasional weekend maintenance.
Optional
- Basic understanding about VMware virtualization
- Basic knowledge about firewalls
Co-ordination with Remote Team and provide onsite support for:
- Network and security devices
- Firewall, IPsec & SSL VPN management
- Switching & wireless infrastructure.
- Server and virtualization support
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
Application Question(s):
- How many years of experience do you have in Desktop Support or IT Infrastructure?
- Do you have experience in Windows OS , Active Directory, and VMware. ?
- What is your Current CTC ?
- What is your Expected CTC ?
- What is your Notice Period ?
Work Location: In person
