Education Qualification :
Any Graduate (Engineering / Science)
Skills :
Primary -> Technology | RingCentral | 2 - Knowledgeable
Primary -> Technology | Avaya | 1 - Aware
Secondary -> Technology | Amazon Connect | 1 - Aware
Secondary -> Technology | MS Teams VOIP | 1 - Aware
Certification :
Technology | Fortinet NSE 4 – Network Security Professional/Avaya Certified Implementation Specialist/Amazon Connect Practitioner Certification/Microsoft 365 Certified: Teams Administrator Associate
Knowledgeable in RingCentral administration, managing user setups, call routing, and system configurations to ensure smooth and reliable communication operations.
Aware of performing basic configuration and management tasks on Avaya VOIP systems, including setting up extensions, monitoring call quality, and assisting with troubleshooting under the guidance of senior engineers.
Aware of performing basic configuration and management tasks in Amazon Connect, including creating contact flows, monitoring call metrics, and assisting with troubleshooting under the guidance of senior engineers.
Aware of performing basic configuration and management tasks in MS Teams VOIP, including setting up users and call routing, monitoring call quality, and assisting with troubleshooting under the guidance of senior engineers.
Communicates clearly, concisely, and professionally across all levels of interaction. Works efficiently within cross-functional teams, ensuring seamless coordination and alignment during issue resolution. Handles escalations effectively by providing comprehensive analysis, relevant logs, and detailed observations to higher-level teams, enabling faster and more accurate resolution.
