Job Summary
We are looking for a confident and communication-oriented Telecaller to connect with prospective students and parents, generate interest, provide basic information about courses, and support the admissions team through effective follow-ups and lead management.
Key Responsibilities
- Make outbound calls to prospective students and parents from assigned leads.
- Introduce the organization, courses, programs, and admission process.
- Understand basic student requirements and identify their interests.
- Share relevant course and program information with prospective students.
- Handle initial queries and provide accurate information.
- Follow up regularly with interested and prospective students.
- Schedule demo classes, counseling sessions, and consultations.
- Maintain proper records of calls, follow-ups, and lead status.
- Update lead information in the CRM or relevant tracking system.
- Coordinate with the counseling/admissions team for qualified leads.
- Ensure timely follow-up and maintain good communication with prospects.
- Achieve daily/weekly calling and lead-conversion targets.
Key Skills
- Good verbal communication and interpersonal skills.
- Confident and polite telephone manner.
- Basic sales and convincing skills.
- Ability to handle queries and objections.
- Good follow-up and relationship-building skills.
- Basic computer and CRM knowledge.
- Good time management and organizational skills.
- Ability to work with targets.
Experience
- 0–2 years of experience in telecalling, customer service, inside sales, or a similar role.
- Freshers with good communication skills can also apply.
Qualification
- Graduate or equivalent qualification.
Pay: ₹10,000.00 - ₹15,000.00 per month
Work Location: In person
