Job Title:
Tele Calling and Customer Care Executive
Location: PawsnCollars, Bangalore, Karnataka
Job Type: Full-Time
Location: HSR Layout, Bengaluru
Industry: Pet Retail | Veterinary | Grooming | Boarding | Pet Lifestyle Services
About the Role
Paws & Collars is looking for a passionate, customer-friendly, and organized Tele Calling & Customer Care Executive to manage customer interactions, explain our complete 360° pet care services, and handle appointments efficiently. The ideal candidate should have excellent communication skills, a positive attitude, and a genuine love for pets and customer service.
The role involves handling incoming and outgoing calls, guiding pet parents about services, scheduling appointments, coordinating with internal teams, and ensuring a smooth customer experience.
Key ResponsibilitiesCustomer Interaction & Tele Calling
- Handle incoming customer calls, WhatsApp chats, and inquiries professionally.
- Make outbound calls for appointment confirmations, follow-ups, reminders, and customer engagement.
- Explain all Paws & Collars 360° services clearly, including:
- Grooming & Spa
- Veterinary Consultations
- Pet Boarding & Hotel
- Pet Retail Products
- Memberships & Packages
- Training & Wellness Services
- Pet Café and Lifestyle Services
Appointment Management
- Schedule, reschedule, and coordinate grooming, vet, boarding, and spa appointments.
- Maintain proper appointment records and customer databases.
- Coordinate with groomers, veterinarians, and store teams for smooth service flow.
Customer Support
- Resolve basic customer queries and service-related concerns.
- Maintain a polite, empathetic, and solution-oriented approach with pet parents.
- Collect customer feedback and support review generation.
Sales & Service Promotion
- Inform customers about ongoing offers, memberships, packages, and seasonal promotions.
- Upsell relevant services and products based on pet needs.
- Encourage repeat visits and build strong customer relationships.
Operational Coordination
- Maintain accurate customer records in CRM/software systems.
- Share daily appointment and customer updates with management.
- Support front desk and store coordination whenever required.
Requirements
- Good communication skills in English, Hindi, and Kannada preferred.
- Prior experience in tele calling, customer support, reception, or sales is an advantage.
- Basic computer and WhatsApp handling skills.
- Strong coordination and multitasking ability.
- Friendly personality with a customer-first attitude.
- Passion for pets and the pet care industry preferred.
Preferred Skills
- Appointment scheduling experience
- CRM or billing software knowledge
- Sales and upselling capability
- Problem-solving and conflict handling
- Professional phone etiquette
Why Join Paws & Collars?
- Work in a premium pet lifestyle environment
- Opportunity to learn across veterinary, grooming, retail, and hospitality services
- Friendly and pet-loving workplace culture
- Career growth opportunities in the pet care industry
Qualifications:
- Experience: Minimum of 1 year of experience in a customer success or customer service role, preferably within the pet industry.
- Pet Knowledge: Strong understanding of pet care, behavior, and products. A genuine love for pets is essential.
- Communication Skills: Excellent verbal and written communication skills. Ability to convey information clearly and empathetically.
- Problem-Solving Skills: Strong ability to address and resolve client issues effectively and efficiently.
- Customer Focus: Demonstrated ability to provide exceptional customer service and build lasting relationships with clients.
- Organization: Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Team Player: Ability to work collaboratively with team members and contribute to a positive work environment.
- Education: Graduate or equivalent; additional qualifications in customer service or the pet industry are a plus.
Benefits:
- Competitive salary with performance-based incentives.
- Opportunities for career growth and development within the company.
- Employee discounts on pet services and products.
- A supportive and friendly work environment.
- Ongoing training to enhance your skills and knowledge.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Leave encashment
- Paid sick time
- Paid time off
Application Question(s):
- Do you love working along and towards Pet's (Dogs and Cats)?
Education:
Experience:
- service industry: 1 year (Required)
Language:
Work Location: In person
