Essential Duties and Responsibilities
- Ensure the provision of personalized service to guests, surpassing their expectations and maintaining high standards of excellence.
- Introduce and execute unique and personalized experiences to enhance guest satisfaction and create memorable stays tailored to their preferences.
- Lead, motivate, and inspire a team of housekeeping staff, fostering a positive work environment that encourages teamwork and collaboration.
- Supervise daily operations of the housekeeping department, including scheduling, training, and performance management, while ensuring adherence to established standards and procedures.
- Monitor and control housekeeping expenses, such as labor, supplies, and equipment, without compromising service quality and guest satisfaction.
- Assist in developing and managing the housekeeping department budget, including expense forecasting and implementing cost-saving measures while maintaining high standards.
- Effectively manage time and resources to ensure timely completion of tasks, assignments, and projects, while upholding attention to detail and quality standards.
- Lead by example and actively participate in housekeeping duties, setting a benchmark for cleanliness, organization, and attention to detail.
- Maintain a visible presence on the hotel floors, engaging with guests, addressing concerns, and ensuring a seamless and enjoyable experience throughout their stay.
- Serve as a role model and contribute strategically to the organization, participating in hotel-wide decisions and initiatives to enhance guest satisfaction and operational efficiency.
- Oversee the housekeeping department’s work, monitoring staff performance and ensuring adherence to work schedules.
- Arrange routine inspections of housekeeping areas with the Assistant Executive Housekeeper and section leaders.
- Maintain the highest standards of cleanliness and maintenance in guest rooms and public areas.
- Monitor inventory of cleaning materials and equipment, ordering necessary supplies as needed.
- Train new housekeeping staff and provide ongoing guidance and support to the team.
- Provide recommendations to the General Manager or Operations Manager /Resort Manager regarding the upkeep of furnishings, facilities, and equipment, ensuring cleanliness and good condition.
- Promptly and proactively address guest complaints or concerns, ensuring satisfactory resolution.
- Develop and implement efficient housekeeping policies and procedures to uphold high standards of work.
- Implement and enforce housekeeping procedures for guest and personnel safety, including lost and found service, key control, security and emergency protocols, and environmental practices.
- Collaborate closely with other departments to meet guest needs and ensure smooth hotel operations.
- Prepare and manage the department’s budget and expenses.
- Control and analyze department costs to ensure adherence to the budget.
- Perform additional duties as assigned by management.
Required Qualifications
Required Skills & Qualifications
- Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
- Knowledge of Microsoft Office.
- Strong attention to detail, organizational skills, and ability to multitask.
- Strong written and verbal communication skills.
- Knowledge of cleaning chemicals, proper storage, and disposal methods.
- Ability to work a flexible schedule, including weekends and holidays.
Experience
- A minimum of 5 years of experience in housekeeping management in an upscale hotel or resort setting.
- Experience in a 4-star or luxury resort.
Pay: ₹12,736.74 - ₹28,323.69 per month
Benefits:
- Flexible schedule
- Food provided
- Provident Fund
Work Location: In person
