Company: Bhaskar Hospitality
Position: QSR Restaurant Manager
Department: Operations
Location: Dehradun
Employment Type: Full-Time
Job Summary
The QSR Restaurant Manager is responsible for the overall operations of the restaurant, ensuring exceptional customer service, efficient team management, food quality, hygiene compliance, inventory control, and achievement of sales and profitability targets. The ideal candidate should have strong leadership skills, operational expertise, and the ability to manage a fast-paced restaurant environment.
Key ResponsibilitiesOperations Management
- Oversee the day-to-day operations of the QSR outlet.
- Ensure smooth restaurant opening and closing procedures.
- Maintain high standards of food quality, presentation, and service.
- Monitor speed of service and minimize customer waiting time.
- Ensure compliance with all company SOPs and operational standards.
Team Management
- Recruit, train, and supervise restaurant staff.
- Prepare duty rosters and manage shift schedules.
- Conduct daily team briefings and performance reviews.
- Motivate employees to achieve operational and sales goals.
- Foster a positive and productive work environment.
Customer Service
- Deliver an exceptional guest experience.
- Handle customer complaints professionally and resolve issues promptly.
- Monitor customer feedback and implement service improvements.
- Build customer loyalty through excellent hospitality.
Sales & Business Development
- Achieve daily, weekly, and monthly sales targets.
- Increase average order value through upselling and combo promotions.
- Support local marketing campaigns and promotional activities.
- Drive dine-in, takeaway, and online delivery sales.
Inventory & Cost Control
- Manage inventory levels and stock replenishment.
- Conduct daily and monthly stock audits.
- Minimize food wastage and control operational costs.
- Coordinate with vendors for timely procurement.
Financial Management
- Manage daily cash handling and billing accuracy.
- Prepare daily sales reports and operational MIS.
- Monitor food cost, labor cost, and overall profitability.
- Ensure compliance with financial and audit procedures.
Food Safety & Compliance
- Maintain cleanliness and hygiene standards throughout the restaurant.
- Ensure compliance with FSSAI regulations and food safety standards.
- Conduct regular sanitation and equipment inspections.
- Implement health and safety protocols for staff and customers.
Required Qualifications
- Bachelor's degree in Hotel Management, Hospitality, Business Administration, or a related field.
- 3–6 years of experience in restaurant or QSR operations.
- Prior experience in brands such asMcDonald's, Pizza Hut,Burger King, Haldiram, Bikanerwala, Nathus, or similar QSR chains is preferred.
- Experience in managing restaurant teams and achieving sales targets.
Required Skills
- Strong leadership and people management skills.
- Excellent communication and interpersonal abilities.
- Customer-focused mindset.
- Knowledge of restaurant POS systems and inventory management.
- Strong problem-solving and decision-making skills.
- Ability to work under pressure in a fast-paced environment.
- Financial and operational reporting skills.
- Time management and organizational skills.
- Sales-driven with a focus on profitability.
Key Performance Indicators (KPIs)
- Achievement of sales and revenue targets.
- Customer satisfaction score.
- Speed of service.
- Food quality and hygiene audit scores.
- Inventory accuracy and food cost control.
- Employee retention and engagement.
- Reduction in food wastage.
- Online delivery ratings.
- Mystery audit performance.
- Outlet profitability.
Compensation & Benefits
- Competitive salary
- Provident Fund (PF) & ESI (as applicable)
- Paid leave and statutory benefits
- Staff meals
- Uniform provided
- Professional training and career development
- Internal growth opportunities within the organization
Pay: ₹30,000.00 - ₹35,000.00 per month
Work Location: In person
