Job Title: Waiter / Steward
Department: Food & Beverage Service
Reports To: Restaurant Captain / Floor Manager
Job Summary
The Waiter/Steward is responsible for providing exceptional customer service by ensuring guests have a pleasant dining experience. The role includes greeting guests, taking orders, serving food and beverages, maintaining cleanliness, and ensuring customer satisfaction while adhering to the restaurant's service standards.
Key Responsibilities
- Welcome guests warmly and escort them to their tables when required.
- Present menus, explain menu items, and recommend food and beverage options.
- Take accurate food and beverage orders and enter them into the POS system.
- Serve food and beverages promptly and professionally.
- Check on guests during their meal to ensure satisfaction and respond to requests promptly.
- Clear used plates, glasses, and cutlery from tables efficiently.
- Prepare tables before service and reset them after guests leave.
- Maintain cleanliness and hygiene of the dining area, service stations, and equipment.
- Coordinate with the kitchen and bar to ensure timely service.
- Handle guest complaints politely and escalate issues to the Restaurant Captain or Manager when necessary.
- Promote special menu items and upsell food and beverages to enhance the guest experience.
- Follow all food safety, hygiene, and company policies.
- Assist in opening and closing duties of the restaurant.
Required Skills & Qualifications
- Minimum qualification: Higher Secondary (12th Pass); Hotel Management qualification preferred.
- 0–3 years of experience in a restaurant, café, or hotel (Freshers with good communication skills are welcome).
- Good communication and interpersonal skills.
- Customer-focused with a positive attitude.
- Ability to work in a fast-paced environment.
- Basic knowledge of food and beverage service.
- Team player with a willingness to learn.
- Physically fit and able to stand for extended periods.
Key Competencies
- Excellent customer service
- Communication skills
- Grooming and personal hygiene
- Time management
- Teamwork
- Attention to detail
- Problem-solving
- Positive attitude
Working Conditions
- Rotational shifts, including weekends and public holidays.
- Standing and walking for long hours.
- Fast-paced restaurant environment.
Performance Indicators (KPIs)
- Guest satisfaction and positive feedback.
- Timely and accurate order service.
- Cleanliness and hygiene standards.
- Attendance and punctuality.
- Upselling performance.
- Teamwork and adherence to SOPs.
- Minimal order errors and customer complaints.
Pay: ₹12,000.00 - ₹16,000.00 per month
Benefits:
- Flexible schedule
- Food provided
Work Location: In person
