Roop Mahal Premier Inn is seeking an energetic, reliable Front Office Supervisor to oversee daily front desk operations and deliver warm, efficient hospitality to our guests. This position requires full scheduling flexibility, with rotations across both day and night shifts to ensure seamless 24/7 coverage.
Key Responsibilities
- Supervise front desk operations, including guest check-ins, check-outs, room assignments, and billing accuracy.
- Oversee shift handovers, ensuring complete communication of pending guest requests, room availability, and maintenance logs.
- Conduct night audit duties during night rotations, including day-end system updates, basic financial reconciliation, and overnight security checks.
- Resolve guest complaints and inquiries promptly with a welcoming, customer-focused attitude.
- Coordinate with housekeeping and maintenance staff to ensure fast room turnarounds and quick resolution of property issues.
- Manage petty cash, daily receipts, and accurate payment processing at the desk.
- Assist management with staff scheduling, training junior receptionists, and enforcing property operational standards.
Requirements & Qualifications
- 1–3 years of front desk or supervisory experience in hospitality (budget or boutique hotel experience preferred).
- Strict requirement: Complete availability and willingness to work flexible rotational shifts, including day, night, weekend, and holiday schedules.
- Familiarity with hotel Property Management Systems (PMS), POS terminals, and basic computer applications.
- Strong communication, leadership, and conflict-resolution skills.
- Ability to stay organized and calm during peak check-in windows or late-night operational needs.
- High school diploma required; hospitality management certification or diploma is a plus.
Employment Details
- Role: Front Office Supervisor
- Property: Roop Mahal Premier Inn, West Fort, Trivandrum
- Schedule: Full-time, Rotational (Day & Night shifts)
- Accomodation: Only for out of station candidates who get confrmation
Pay: ₹16,000.00 - ₹22,000.00 per month
Work Location: In person
