About the Company
Apollo Homecare is a leading provider of professional homecare and healthcare support services, delivering clinical and non-clinical care solutions to patients in the comfort of their homes. The company focuses on enabling quality healthcare access by combining trained caregiving professionals with structured care management programs.
Role Overview
Apollo Homecare is seeking an experienced and driven Assistant Manager Operations to oversee and streamline the day-to-day operational functions of its homecare services in Navi Mumbai. The ideal candidate will be responsible for ensuring service excellence, optimizing workflows, managing cross-functional teams, and aligning operational strategies with organizational goals. This role demands a proactive leader with a strong background in healthcare or homecare operations.
Key Responsibilities
- Plan, direct, and coordinate all operational activities to ensure efficient and high-quality homecare service delivery
- Monitor and evaluate operational performance metrics, identifying areas for improvement and implementing corrective actions
- Lead, mentor, and manage a team of operations staff, caregivers, and support personnel
- Develop and implement standard operating procedures (SOPs) to maintain compliance with healthcare regulations and company policies
- Coordinate with clinical, HR, finance, and logistics teams to ensure seamless service operations
- Manage resource allocation including staffing, scheduling, and equipment to meet patient and client needs
- Handle escalations and resolve operational issues in a timely and effective manner
- Prepare regular operational reports and present insights to senior management
- Drive continuous improvement initiatives to enhance patient satisfaction and operational efficiency
- Ensure adherence to safety, quality, and regulatory standards in all operational processes
Requirements / Qualifications
- Bachelor's degree in Business Administration, Healthcare Management, or a related field; MBA preferred
- Proven experience of six to seven years in operations management, preferably within the healthcare or homecare sector
- Strong team management skills with the ability to motivate and guide diverse teams
- Excellent understanding of healthcare service delivery models and patient care standards
- Proficiency in operational planning, resource management, and process optimization
- Strong analytical and problem-solving abilities with a data-driven mindset
- Effective communication and interpersonal skills for coordination across departments
- Familiarity with healthcare compliance, regulatory frameworks, and quality standards
- Proficiency in MS Office Suite and operations management tools or software
Ability to work in a fast-paced environment and manage multiple priorities simultaneously
Pay: Up to ₹50,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
