Job Description: Academic Counselor
Position: Academic Counselor
Department: Admissions / Student Counseling
Experience: 1–3 years
Employment Type: Full-time
Location: Saltlake Sector V
About the Role
We are looking for a motivated and student-focused Academic Counselor to guide prospective students and their parents in choosing the right academic programs and career pathways. The ideal candidate should have excellent communication and counseling skills, a positive attitude, and the ability to understand students' aspirations and recommend suitable programs.
Key Responsibilities
- Counsel students and parents regarding available courses, programs, eligibility, and career opportunities.
- Understand students' academic interests, goals, and career aspirations.
- Provide accurate information about courses, admissions procedures, fees, scholarships, and other relevant details.
- Handle inbound and outbound calls, follow-ups, and student inquiries.
- Convert prospective student inquiries/leads into successful admissions.
- Maintain regular follow-ups with prospective students through calls, WhatsApp, email, and other communication channels.
- Conduct counseling sessions individually or in groups, both online and offline.
- Maintain accurate records of student interactions, follow-ups, and admission status in the CRM.
- Achieve assigned counseling and admission targets.
- Coordinate with the academic, admissions, and operations teams to ensure a smooth student journey.
- Stay updated on courses, industry trends, and career opportunities to provide effective guidance.
- Address student/parent concerns professionally and ensure a positive counseling experience.
Requirements
- Bachelor's degree in any discipline; a degree in Education, Psychology, Management, or a related field is preferred.
- 1–3 years of experience in academic counseling, admissions, inside sales, student counseling, or a similar role.
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building abilities.
- Good convincing, negotiation, and presentation skills.
- Comfortable working with admission targets and performance metrics.
- Basic proficiency in MS Office, CRM tools, and digital communication platforms.
- Strong follow-up skills and a student-centric approach.
Key Skills
Academic Counseling | Student Counseling | Admissions | Lead Conversion | Tele-counseling | Communication Skills | Follow-up | CRM | Inside Sales | Career Guidance | Relationship Management
What We Offer
- Competitive salary and performance incentives.
- Professional growth and learning opportunities.
- Supportive and collaborative work environment.
- Opportunity to build a career in the education sector.
- Recognition and incentives based on performance.
Pay: ₹20,000.00 - ₹22,000.00 per month
Application Question(s):
- How many years of working experience you have as a counselor ?
- What is your notice period ?
- What is your current CTC?
- What is you expected CTC?
Work Location: In person
