REQUISITION ID: 12300
LOCATION:
Chennai, TN, IN, 600119
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DEPARTMENT: Service
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Position Title: Specialist – Technical Support Administration
Role Overview
The Specialist - Technical Support Administration will, in its role, be responsible to support the Technical Back Office Team, by handling administrative tasks and improving existing processes or even create entirely new processes. This role is key to efficient and smooth operation of the Technical Back Office Teams. This is an exciting role were dealing with unexpected situations and time sensitive tasks is part of the day-to-day business.
Key Responsibilities
Support finalizing PCMS files. Compare parameter between as-designed and as-is to deliver clean configuration files to the projects.
Manage and update key performance indicator dashboards – manage Power BI reports and support back office/operational team in preparing monthly management presentations.
Provide general assistance in Technical Incident Handling, such as assigning tickets, processing data analysis (P2P) tickets, closing tickets, reviewing backlog, etc.
Follow-up status of “actions on WTG needed” incidents to ensure feedback loop with Operations
Support back-office team in blade, oil, CMS and any additional reports to ensure all data is updated to reflect the condition of the fleet
Ensure creation of WASP accounts for customers and subcontractors to enable NC2 training
Support fleet implementation of Service Notifications and Technical Notifications; analyse impacted fleet, material requirements, track implementation status, etc.
Support in Process Improvement, Creation, Implementation, and Documentation
Ensure GWO certificates are received on time and stored correctly in the LMS
Collecting WINDA IDs from the service technicians and updating their profiles in the LMS
Minimum of 4-6 yrs experience ( preferably from wind industry)
Proven experience in project coordination or similar role
Strong analytical and data manipulation skills in Excel
Strong organizational and time management skills with the ability to prioritize tasks effectively
Strong multitasking skills
Good stakeholder management, excellent communication and interpersonal skills to collaborate with internal and external stakeholders
Advanced Microsoft office skills
Understanding technical background
Candidate Requirements
Education & Qualification:
Bachelor’s degree in engineering, Project Management or related field
Excellent Communication skills
SAP experience preferred
Power BI knowledge is good-to-have
Personal profile / Competencies:
Detail-oriented and organized
Good team player
Adaptable to change
Ability to manage multiple projects and priorities simultaneously
Ability to deal with unexpected difficulties
Strong technical skills and proficiency in Microsoft Office Suite especially Word and Excel
Member of global teams, ability to work independently
Good comprehensive skills
Nordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected class and in full compliance with all federal and state laws.
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Recruitment Fraud Notice: Please note that our People Attraction department will only contact you via official @nordex-online.com email addresses or authorized recruitment partners. You can find more information about our application process on our website.
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ABOUT THE NORDEX GROUP
The manufacture of wind energy plants in the on-shore segment has been our core competence and passion for around 40 years. With more than 57 GW installed capacity worldwide, our turbines supply sustainable energy to more than 80% of the global energy market and we are one of the largest companies in the wind industry. National subsidiaries in more than 40 markets and production facilities in Germany, Spain, Brazil, the USA, Mexico and India offer our more than 10,400 employees the opportunity for international and intercultural cooperation.
We are growing and together driving forward the expansion of alternative energies worldwide - if you wish, from now on with you. Join the #TeamNordex
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We look forward to receiving your application! To make it more convenient for you, we are happy to receive your application without a cover letter.
