Reporting: Senior Manager – FMS
CTC: 60,000 per month
Job Purpose
Lead and optimize day-to-day operations of the Facility Management Services (FMS) division in the assigned region while actively driving new business growth. Ensure high-quality service delivery, strong client relationships, operational efficiency, and achievement of revenue and profitability targets through effective leadership, process excellence, and strategic business development.
Key Responsibilities and Accountabilities
1. Operational Management
- Oversee complete FMS operations including maintenance, housekeeping, security, landscaping, and allied facility services.
- Develop, implement, and enforce standardized policies, SOPs, procedures, and quality & safety standards.
- Track and analyse operational KPIs; identify inefficiencies and lead continuous improvement projects.
- Ensure full compliance with statutory, health, safety, and environmental regulations through regular audits.
2. Client Relationship Management
- Serve as the main point of contact for key accounts; deeply understand client requirements and expectations.
- Partner with sales & service teams to create customized solutions and successfully renew/expand contracts.
- Resolve complaints, escalations, and service issues promptly while maintaining high client satisfaction.
- Conduct periodic client review meetings to gather feedback and uncover additional business opportunities.
3. Business Development
- Prospect and acquire new clients in the Gujarat
- Formulate and execute effective sales & business development strategies.
- Perform market analysis to identify growth opportunities and monitor competitor activity.
- Prepare compelling proposals, negotiate commercial terms, and close new contracts.
- Build and leverage professional networks through industry events, referrals, and targeted outreach.
4. Financial & P&L Ownership
- Prepare and manage the annual operating budget for the region/division.
- Take full ownership of regional Profit & Loss (P&L) – revenue, costs, margins, and variances.
- Drive cost optimization, improve resource productivity, and protect service quality.
- Review and enhance pricing models, contract structures, and vendor commercial terms.
- Deliver accurate financial reporting, forecasting, and insights to senior leadership.
Section IV: Knowledge, Experience & Skills
Educational Qualifications
Graduate in any discipline (Hotel Management / relevant field preferred) Master’s degree an advantage
Experience
Minimum 4+ years in operations management (facility management, hospitality, or related sectors preferred)
Key Competencies
• Strong leadership and team management • Excellent decision-making and analytical skills • Superior verbal & written communication • Client-centric approach with strong negotiation ability • Data-driven problem solving • Proficiency in MS Office, ERP, and operational reporting tools • Sound commercial & business acumen
Key Performance Indicators (KPIs)
- New business revenue & client acquisition targets achieved
- Client retention rate & satisfaction scores (NPS/CSAT)
- Regional P&L – budgeted revenue, EBITDA/margin delivery
- Operational cost efficiency & productivity improvement
- Timely resolution of client issues (SLA adherence)
- Zero critical safety / compliance violations
- Successful execution of process improvements & cost-saving projects
- Preventive vs. reactive maintenance ratio improvement
Typical Daily / Weekly Activities
- Review daily/weekly operational dashboards and site performance reports
- Lead team briefings and set daily/weekly priorities
- Conduct client site visits for inspections, relationship strengthening, and issue resolution
- Progress business development pipeline (leads, proposals, negotiations)
- Monitor budget vs. actuals and initiate corrective actions
- Coordinate with vendors and internal stakeholders for service delivery
- Handle client escalations and follow up on action plans
- Prepare MIS reports and senior management updates
Self-Image Required
Project a polished, confident, and client-focused professional image consistent with premium facility management standards:
- Appearance — Well-groomed, business/formal attire appropriate for client meetings and site visits
- Demeanor — Approachable, calm, solution-oriented, and responsive under pressure
- Presence — Credible, decisive leader who inspires trust in teams, clients, and partners
Essential Personal Traits
- High integrity and ethical conduct
- Strong results orientation and target achievement drive
- Proactive mindset with anticipation of issues
- High energy level and resilience under pressure
- Sharp commercial awareness and negotiation skill
- Collaborative team player
- Positive, solution-focused attitude
- Adaptable to changing client & operational priorities
- Creative thinking for process and business improvement
