Job Title: Trainee Engineer
Department: IT / Technical Support / Operations
Location: ________
Experience Required: Fresher / 0–1 Year
Qualification: Diploma / B.Tech / B.Sc (IT/CS) / Any relevant technical stream
The Trainee Engineer will support day-to-day technical operations, assist senior engineers, and learn the required processes and technical skills. This is an entry-level role aimed at developing practical knowledge in IT hardware, troubleshooting, system maintenance, and customer support.
Assist in troubleshooting desktop, laptop, and peripheral issues.
Support installation, configuration, and maintenance of systems.
Resolve basic OS and software-related issues.
Assist in network troubleshooting (LAN/Wi-Fi/Printer).
Perform basic hardware replacement (RAM, HDD/SSD, keyboard, battery, etc.).
Maintain asset inventory and update records.
Assist in tagging and tracking IT equipment.
Prepare daily/weekly reports for senior engineers.
Provide on-site or remote support to users.
Log incidents and service requests in the ticketing tool.
Escalate unresolved issues to L2/L3 teams.
Learn company processes, SOPs, and IT guidelines.
Participate in training sessions and shadow senior engineers.
Improve troubleshooting skills through hands-on tasks.
Good understanding of computer basics (software and hardware).
Knowledge of Windows OS, MS Office, and basic networking.
Strong communication and customer-handling skills.
Ability to learn quickly and work under supervision.
Problem-solving attitude and willingness to work on field tasks.
Diploma / Graduate in IT/CS/Electronics or related field.
Basic computer hardware knowledge is preferred.
Freshers can apply.
As per company norms.
General shift / Rotational shift (depending on project requirements).
Willingness to travel to client locations if required.
Must follow company policies, SOPs, and reporting structure.
