Position Name: Service Engineer
Qualification: ITI Electrician / ITI Fitter/ ITI Turner / Diploma Mechanical / Bachelor of Mechanical / Any Graduate/Diploma / B.E. / B.Tech – Mechanical, Electrical, Electronics, Instrumentation or Mechatronics
Experience: -2-10 Years of Manufacturing / Engineer Company
Department: Service / After-Sales
Industry: Plastic Bags / Flexible Packaging / Plastic Pouch Manufacturing
Experience: 2–5 Years
Job Purpose
Responsible for installation, commissioning, troubleshooting, preventive maintenance, and after-sales technical support of plastic bag, pouch and flexible packaging machinery. The role involves extensive customer interaction, field service, technical problem-solving, and travel across India and overseas, as required.
Key Roles & Responsibilities
· Installation & Commissioning: Install, align, test and commission plastic bag/pouch-making, FFS/HFFS/VFFS, slitting, laminating, printing and related packaging machinery.
· Breakdown & Troubleshooting: Diagnose and resolve mechanical, electrical, pneumatic, hydraulic and basic PLC/automation issues to minimize machine downtime.
· Preventive Maintenance: Conduct preventive maintenance, AMC visits, machine inspections, calibration, alignment and performance checks.
· Electrical & Automation Support: Troubleshoot motors, drives, sensors, VFDs, servo systems, PLC/HMI, heaters and control panels.
· Process Support: Troubleshoot film feeding, web tension, sealing, cutting, punching, bag forming, zipper/spout and other pouch-making process issues.
· Customer Support & Training: Train customer operators and maintenance teams on machine operation, changeovers, preventive maintenance and basic troubleshooting.
· Spare Parts & Technical Support: Identify defective components, recommend spare parts and provide technical recommendations for machine upgrades or modifications.
· Warranty & AMC: Handle warranty complaints, service calls and scheduled AMC activities while ensuring timely resolution.
· Service Reporting: Prepare detailed service reports covering breakdowns, root causes, corrective actions, parts replaced and pending issues.
· Customer Relationship: Maintain professional customer relationships and ensure high levels of customer satisfaction.
· Safety & Compliance: Follow all company and customer-site safety procedures, PPE requirements and LOTO practices.
· Travel: Willingness to travel extensively across India and undertake overseas assignments when required.
Key Skills
· Strong mechanical and electrical troubleshooting skills
· Knowledge of pneumatics and hydraulics
· Working knowledge of PLC, HMI, VFD and servo systems
· Ability to read mechanical drawings and electrical wiring diagrams
· Knowledge of sensors, motors, heaters, drives and instrumentation
· Good problem-solving and customer-handling skills
· Hands-on approach with strong field-service orientation
· Good communication and reporting skills
· Knowledge of flexible packaging / pouch machinery preferred
Preferred Experience
2–10 years of experience in flexible packaging machinery, plastic bag/pouch manufacturing, packaging machinery, film extrusion/converting, pouch-making machinery, industrial machinery commissioning, or field service/after-sales service.
Location: XL Plastics Machinery Pvt. Ltd. R.S. No. 442–452, NH-08, Behind Galaxy Hotel, Por – 391243, Vadodara District, Gujarat
Job Type: Full-Time
[email protected]
Present Salary Expected Salary Notice Period Contact: +91-9898891147 (NINE EIGHT NINE EIGHT EIGHT NINE ONE ONE FOUR SEVEN)
Job Types: Full-time, Internship
Pay: ₹20,000.00 - ₹25,000.00 per month
Experience:
- Account & Exim: 3 years (Required)
Work Location: In person
