Product Operations Coordinator – Fintech (2–5 Years Experience)

IBN -
Pune, Maharashtra

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Job details

Qualifications

Microsoft Excel
Selenium
Finance
Master's degree
M.Com
Bachelor's degree
Accounting
User acceptance testing
Product demos
APIs
Business Administration
Computer Applications
SaaS
AI
Bookkeeping
MBA
Communication skills
Python
SDLC

Full job description

Contact HR: [email protected]

Product Operations Coordinator – Fintech

Location: Pune (Work From Office)

Shift Timing: 11 AM to 8 PM

Department: IT & Finance Operations

About the Role

We are looking for a proactive and detail-oriented Product Operations Coordinator to support the execution, coordination, onboarding, and operational activities for Ledger Genie, an AI-driven accounting automation platform.

The candidate will coordinate with Development, QA, Operations, Clients, and Management teams to ensure smooth execution of workflows, product releases, onboarding activities, issue resolution, and operational tracking.

Key Responsibilities

Coordinate between Development, QA, Support, Operations, and Management teams
Track project milestones, pending tasks, ETAs, and issue resolution
Conduct follow-ups, escalation management, and status reporting
Prepare MOMs, trackers, dashboards, and operational reports
Support UAT, release coordination, and workflow validation
Coordinate client onboarding, implementation, and product demos
Assist teams in understanding accounting workflows and operational requirements
Maintain proper documentation, issue logs, and workflow updates
Gather client feedback and coordinate internally for improvements

Required Skills

Good understanding of bookkeeping and accounting concepts
Knowledge of Cash Basis and Accrual Basis accounting
Strong coordination, communication, and stakeholder management skills
Understanding of SaaS/product operations and workflow management
Basic understanding of SDLC, UAT, and release processes
Proficiency in Excel, reporting, and tracking tools
Exposure to automation, APIs, AI tools, Python, or Selenium is an added advantage

Preferred Experience

2–5 years of experience in:
- Product Operations
- Fintech/SaaS Coordination
- Accounting/KPO/BPO operations
- Client Onboarding or Implementation Support

Education

Bachelor’s degree in commerce, Finance, IT, Computer Applications, or related field
MBA / M.Com / Automation certifications will be an added advantage

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