About Us:
Frootle India Private Limited is a house of global electronics brands. Dealing in innovative International Home, Kitchen, Entertainment and Wellness products for the India market. With 300+ dedicated employees having an average age of 25 years makes us young and passionate to achieve our company goals happily.
Some of the well-known brands are:
1. Ecovacs - Robotic Vacuum Cleaner
2. Bosch- Home Appliances
3. Tineco - Cordless Floor Cleaner
4. Kuvings - Cold Press Juicer | Blender
5. Coway - Air Purifier
6. Instant Brands - Electric Pressure Cooker | Air Fryer
7. Nutricook - Electric Pressure Cooker | Air Fryer
8. Nutribullet - Blender
9. XGIMI - Smart Portable | Cinematic | Ultra Short Throw Projector
10. Cosori - Air Fryer
11. Levoit - Air Purifier
12. Laurastar - Hygienic Steamer | Steam Iron & more
13. Hoover - Canister Floor | Carpet Vacuum
14. Hizero - Cordless Hard Floor Cleaners
15. Blendtec - Commercial Blenders
Role Summary:
We are looking for an enthusiastic and customer-focused candidate to support field service operations and ensure an exceptional post-service customer journey. The role involves coordinating with Field Service Engineers (FSEs), monitoring service quality, collecting customer feedback and driving continuous improvements in customer satisfaction and operational performance.
Key Accountabilities:
- Coordinate and manage Field Service Engineers (FSEs) across assigned regions to ensure smooth service operations
- Conduct customer feedback calls after installations and service visits to evaluate service quality and customer satisfaction
- Monitor service request progress and ensure timely resolution while maintaining defined service standards
- Track FSE productivity, adherence to processes and overall performance through regular reporting
- Identify service gaps, operational issues and customer concerns and recommend improvement initiatives
- Provide operational guidance and motivation to FSEs to achieve customer service and sales objectives
- Analyze customer feedback and prepare actionable reports for internal stakeholders
- Collaborate with service, operations and support teams to enhance customer experience and improve service efficiency
- Maintain accurate records of customer interactions, service feedback and performance metrics
- Support continuous improvement initiatives by identifying trends and implementing best practices
Essential Qualifications:
- MBA in Marketing, HR and Operations
- Freshers are preferred
- Internship or prior exposure to Customer Service, Customer Support, Operations, or Team Coordination will be an added advantage
- Good working knowledge of Microsoft Excel, Microsoft Office, CRM and other reporting tools
- Strong verbal and written communication skills
What We Offer
- Opportunity to work with globally recognized technology brands
- Paid leave benefits as per company policy
- Dynamic and collaborative work environment with continuous learning opportunities
- Career growth in a fast-growing consumer durables company
Pay: ₹420,000.00 - ₹520,000.00 per year
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
Work Location: In person
