Job Title: Customer Care Executive
Key Responsibilities:
- Customer Inquiries and Support:
- Respond promptly and professionally to inquiries from parents, students, and other stakeholders via phone, email, and in-person.
- Provide clear and accurate information regarding school programs, admission procedures, fees, policies, and other services.
- Handle and resolve complaints or issues raised by parents or students, ensuring a satisfactory resolution.
- Admissions Assistance:
- Assist prospective students and parents with the admissions process, including providing information about application forms, deadlines, and required documents.
- Support the admissions team in scheduling and coordinating interviews, tours, and other admissions-related activities.
- Documentation and Record Keeping:
- Maintain accurate records of all customer interactions, inquiries, and concerns.
- Update and manage customer databases (e.g., parent/student contact details, inquiries, etc.), ensuring information is current and secure.
- Parent and Student Communication:
- Serve as a point of contact for parents and students regarding school policies, schedules, and any other school-related matters.
- Facilitate communication between parents and school departments, ensuring that any issues or feedback are escalated to the appropriate teams.
- Follow-up and Feedback Collection:
- Conduct follow-ups with parents and students to ensure they are satisfied with services and support provided.
- Gather and document feedback to help improve the overall customer experience at the school.
- Problem Resolution:
- Act as a mediator to address and resolve any conflicts or issues raised by parents or students in a professional manner.
- Escalate unresolved or complex issues to higher management when necessary.
Required Qualifications:
- Bachelor’s degree in Business Administration, Communication, or a related field (preferred).
- Previous experience in customer service, preferably in an educational environment.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to build positive relationships with students, parents, and staff.
- Problem-solving skills and the ability to handle difficult situations calmly and professionally.
- Basic computer skills (Microsoft Office, school management software, etc.) and proficiency in handling customer service tools (e.g., CRM systems).
Job Type: Full-time
Pay: From ₹25,000.00 per month
Work Location: In person
