Sr. Technical Support Engineer (Diagnostics & Root Cause Analysis)
Location: Gurugram, Haryana
Experience: 3+ Years
Job Summary
AVL India is looking for an experienced Sr. Technical Support Engineer to join its Global Support Organization. The role focuses on advanced technical troubleshooting, diagnostics, root cause analysis, and system validation for automotive measurement and e-Power technologies.
The ideal candidate should have experience in automotive validation, embedded systems, firmware testing, and debugging complex hardware/software issues.
Key Responsibilities
- Analyze and troubleshoot escalated customer issues.
- Perform Root Cause Analysis (RCA) using system logs and field data.
- Reproduce customer issues in laboratory environments.
- Debug hardware, firmware, and software-related problems.
- Work closely with Product Development, R&D, and Application Engineering teams.
- Document troubleshooting procedures and technical solutions.
- Support customers during commissioning, upgrades, and service activities.
- Create technical documentation and knowledge base articles.
Required Qualifications
- B.E./B.Tech in Electronics, Electrical, Mechatronics, Automation, or related discipline.
- Minimum 3 years of relevant experience.
Required Skills
- Validation & System Testing
- Root Cause Analysis (RCA)
- Technical Troubleshooting
- Debugging
- Firmware Validation
- Embedded Systems
- Automotive Electronics
- Vehicle Diagnostics
- CAN Bus / CANoe / Peak CAN
- Communication Protocols (CAN, Ethernet, RS232, TCP/IP)
- Oscilloscope and laboratory testing equipment
- Functional & Regression Testing
- Test Bench Validation
Preferred Skills
- Instrument Cluster Validation
- Electric Vehicle (EV) Systems
- Firmware Flashing / FOTA
- Jira or Salesforce
- Knowledge of automotive measurement systems
- Strong analytical and communication skills
Why Join AVL?
- Work with cutting-edge automotive and e-Mobility technologies.
- Collaborate with global engineering and R&D teams.
- Solve challenging real-world technical problems.
- Excellent learning and career growth opportunities.
- Exposure to international projects and customer environments.
Experience: 3+ Years
Location: Gurugram, Haryana
Pay: ₹700,000.00 - ₹800,000.00 per year
Work Location: In person
