New York Burrito Company is a fast growing Quick Service Restaurant (QSR) brand known for fresh, authentic Mexican-inspired cuisine with a 100% vegetarian menu. We currently operate across South Mumbai, Central Mumbai & Western Suburbs and are expanding our operations.
We are looking for an experienced and dynamic Operational Head – QSR Operations to lead and manage our multi-unit restaurant operations across Mumbai Metropolitan Region and Thane.
Key Responsibilities
· Lead and manage day-to-day operations across all restaurant locations and ensure adherence to SOPs and operational standards.
· Manage store-level P&L, COGS, labour cost, wastage and overall profitability/EBITDA.
· Monitor sales, operational KPIs, productivity and store performance, and drive corrective actions.
· Increase sales by upselling selected items and help reduce near-expiry stock through timely promotions
· Monitor operational KPIs including order preparation time, order accuracy, daily sales, average
· Focusing on KOT, preparation time, order accuracy, cancellations and customer ratings.
· Ensure high standards of guest experience, service quality, food safety, hygiene and FSSAI compliance.
· Oversee inventory, food cost, portion control and wastage management across all locations.
· Coordinate with Central Kitchen, Procurement and Supply Chain teams for smooth operations.
· Lead, train and develop Store Managers, Shift Leads and operational teams.
· Support new store openings, manpower planning and operational expansion.
· Work closely with Management and cross-functional teams to drive business growth and operational efficiency.
Candidate Profile
· 8–10 years of experience in QSR, restaurant or multi-unit operations.
· Proven experience managing multiple outlets and high-volume operations.
· Strong understanding of P&L, EBITDA, COGS, labour cost, food cost and wastage control.
· Good knowledge Manage aggregator
· POS systems and operational KPIs.
· order value (AOV), acceptance/cancellation rate, customer ratings, and food wastage
· Strong leadership, communication, problem-solving and team-management skills.
· Knowledge of FSSAI, food safety, hygiene and audit standards.
· Ability to work in a fast-paced, high-growth QSR environment.
· Degree/Diploma in Hospitality/Hotel Management preferred; MBA will be an advantage.
Send your CV to: [email protected]
Pay: ₹1,200,000.00 - ₹1,800,000.00 per year
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Food provided
- Paid sick time
- Provident Fund
Work Location: In person
