Strategic Account & Delivery Manager
Location: Bangalore (Work from Office)
Experience: 10–15 Years
About Vegam Solutions
Vegam Solutions is a leading Industrial Digital Transformation company delivering MES, MOM, Industry 4.0, and Smart Manufacturing solutions to global manufacturing enterprises.
Role Purpose
Own the end-to-end success of a strategic customer account, covering customer relationship, project delivery, commercial management, customer satisfaction and account growth. The role will be the primary customer-facing owner and work closely with Delivery Teams, Support and leadership to ensure successful implementaƟons and long-term account development.
Key Responsibilities
Customer & Account Management
- Own the overall customer relationship and act as the primary point of contact.
- Build relationships across plant, regional and global stakeholders.
- Drive customer satisfaction, governance meetings and escalation management.
- Understand customer priorities, digital manufacturing roadmap and future requirements.
- Identify opportunities for cross-sell, up-sell, additional modules and plant/regional rollouts.
End-to-End Project Delivery
- Own customer projects from requirement/blueprinting through delivery, UAT, go-live and handover to Support.
- Prepare and maintain project plans, milestones, risks, dependencies and customer commitments.
- Coordinate delivery across delivery Teams and Support.
- Drive UAT, go-live readiness and customer acceptance.
- Ensure timely and transparent communication on project status and risks. Solution & Requirement Management
- Understand MES/MOM functionality, customer manufacturing processes and solution architecture sufficiently to lead effective customer discussions.
- Understand technical aspects including integrations, environments, deployment and interfaces at a solution level.
- Coordinate requirement analysis, solutioning and estimation with SMEs and Tech Leads.
- Translate customer requirements into clearly defined scope and delivery expectations. Commercial Ownership
- Drive SoWs, CRs, proposals, estimations and commercial negotiations.
- Coordinate contracts, POs, milestone invoicing and payment realisation.
- Maintain visibility of account revenue, pipeline and upcoming opportunities.
Candidate Profile
- 10–15+ years in enterprise software / MES / MOM / industrial digitalization/manufacturing IT or similar.
- Experience managing large enterprise customers and end-to-end software implementation projects.
- Strong project/program management capability.
- Good functional understanding of manufacturing operations; batch/process manufacturing experience preferred.
- Sufficient technical understanding of enterprise applications, integrations, APIs, ERP/SAP, automation/DCS/PLC and deployment architectures.
- Experience with SoWs, CRs, estimation, commercial discussions and customer negotiations.
- Strong executive communication, stakeholder management and problem-solving skills.
- Business-oriented mindset with ability to identify and develop account growth opportunities.
To apply, send your resume to [email protected] with the subject line "Strategic Account & Delivery Manager”
Benefits:
- Food provided
- Provident Fund
Work Location: In person
